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IT Support Manager

4 months ago

Gurgaon, India Gigmo Solutions Full time

About us: Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: : Work Location/Shift Timings- Gurgaon Sec-54 (Work from office) Mon to Fri, 9.30 AM to 6.30 PM Install and configure software and computer systems - Windows desktops Excellent written and verbal communication skills Ability to manage multiple tasks including communication with client on the matter of IT support Ability to diagnose and troubleshoot issues with software or hardware Familiarity with Remote desktop Applications Walk colleagues or clients through steps to help them resolve their technical problems Maintain procedures and reports that provide technical support to the entire organization Analyze records and logs to spot underlying trends and potential issues Support the implementation of new solutions or applications Establish accounts for new users and assist with password or login problems Participate in business-wide meetings to provide insight into technical requirements Should have minimum experience of 7+ years in similar role Requirements Must have your own laptop for this role (Hardware Pre-requisites: - Laptop (min 8GB RAM), windows 10/11, internet speed- 30 MBPS / MAC is also fine.)