Area Operations Manager

2 months ago


Delhi, India Lenskart. com Full time

Role: Area Operations ManagerDirect Reportees: Store ManagersInteractions: Internal and External Stakeholders.Location: Cochin.ROLE CONTEXT:To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.Area of responsibility:· 1.Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met· 2. Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.· 3. Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP)· 4. Deliver the shopping experience that our customers demand.Person Specifications:· Full Time Graduate with 7-9 years of relevant experience into retail industry· Graduation is a must.· Very strong communication skills both written and verbal and must be a good orator· Should have hands on experience working on Microsoft Office Including Excel, PPT & Word Sales oriented.Competencies & Traits:Influencing Skills Problem Solving & Decision Making Planning & Organizing Project Management with Collaboration and Inclusion Communication Skills Extroversion & Approachability Leadership Financial & Business Acumen Customer Obsession Assertiveness Self Motivated & Resilient Managing Pressure & Setbacks Process Orientation



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