Head of Collections

ABOUT VEGROWVegrow focuses on matchmaking across demand and supply for fruits, aggregating multiple channels (wholesalers/semi-wholesalers, modern trade, and general trade) in 100 cities on the demand side and 30,000+ farmers on the supply side. Through its unique community advisory approach, Vegrow digitally engages with farmers across 400+ production pockets and helps them align with market expectations and get better yield, thereby higher income. It processes more than 400 tons of fruits daily. The company has grown significantly in the last 12 months with industry leading gross margins of ~20%. The growth has been unlocked on the back of its deep tech and data stack across the value chain. It has built capabilities to harness farmer chatter, estimate farmland produce and measure demand across Tier-I, Tier-II and Tier-III markets.Vegrow founders are extremely passionate about Agri-domain and come from a very strong pedigree of IITs and have a rich corporate and start-up experience along with domain expertise owing to their stint in ITC, Urban Company, AgroStar and Chronus. It is a fast-growing company and has scaled to over 450-member young and passionate team with a very strong leadership who are ex-entrepreneurs with a blend of Agri & non-Agri expertise coming from successful organisations viz. Godrej, Reliance, ITC, Microsoft etc.The company has raised US$46M in its Series C primary and secondary funding in January 2024. This new funding round has been led by GIC, Singapore's sovereign wealth fund, with significant participation from existing investor Prosus Ventures and continued support from Matrix Partners India, Elevation Capital, and Lightspeed. Overview:As the Head of Collections, you will be responsible for leading and managing the collections function, ensuring timely receivables, minimizing bad debts, and optimizing cash flow. You will play a key role in driving operational efficiency, implementing best practices, and working closely with cross-functional teams to maintain a healthy financial ecosystem.Key Responsibilities:● Develop and implement collections strategies to ensure timely payments from customers.● Monitor accounts receivable (AR) performance and identify potential risks.● Establish and enforce credit control policies to reduce default rates.● Build and lead a high-performing collections team, setting clear KPIs and goals.● Work closely with Demand, Supply, finance, and operations teams to ensure smooth collections.● Develop and maintain strong relationships with key customers to facilitate payment recovery.● Implement and optimize collections technology and automation tools.● Conduct data analysis and reporting on collections performance, recovery trends, and risk mitigation.● Ensure compliance with legal and regulatory requirements related to collections and credit control.● Drive continuous process improvements to enhance efficiency and effectiveness of collections.Key Requirements:● 8-12 years of experience in collections, credit risk management, or receivables management, preferably in B2B, fintech, or agri-tech sectors.● Proven track record of managing large-scale collections operations and reducing overdue payments.● Should have handled ticket size of 5 L to 1cr in an unsecured business lending space.● Strong analytical skills with experience in AR reporting, forecasting, and risk assessment.● Excellent negotiation and relationship management skills.● Proficiency in ERP systems, collections tools, and data analytics platforms.● Ability to lead and mentor a team in a fast-paced, high-growth environment.● Strong problem-solving skills and a proactive approach to challenges.● Knowledge of legal frameworks and compliance related to collections.● Experience in farmer or vendor financing is a plus.