Process Lead
2 days ago
Job description
Department - Customer Acquisition & Retention
Designation - Process Lead - Customer Acquisition
Location - Madhapur, Hyderabad
Our company is growing rapidly and is searching for experienced candidates for the position of process lead - Customer Acquisition & Retention. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for process lead
- Lead cross-functional business process improvement efforts that affect groups across the company
- Lead development of documentation and complex analysis of as-is and to-be business processes
- Identifies solutions to process gaps or risks to leadership to reduce opportunities for process failure
- Defines highly complex business requirements provides analysis toward operational efficiency and drives change within the organization
- Provides input for strategic designs and key performance indicators to better align and measure business unit goals and objectives
- Provides operational readiness support, including process-centric training related to system capabilities used in the operations of a business process, through content development and co-facilitation
- Leads impacted business areas through alignment of accountabilities and implementation of future state processes through collaboration and influence
- Facilitate team assignments during plant clean-up periods to meet efficiency requirements
- Drive the BPC part of the planning process and align activities with stakeholders and BPC team members
- Ensure reconciliation of data between BPC and connected systems
- Communicate proactively on the operational progress and issues during the forecast cycle
- Work closely & report to the Process Manager on the timely optimization of processes
Qualifications for process lead
- Understanding and utilization of LEAN manufacturing principles
- Knowledge of Lean Enterprise and Six Sigma/ Continuous improvement
- Knowledge of Project Management principles and methodology (including Agile framework)
- Minimum of 5-8 years experience in process development/engineering, formulation, and related commercial scale-up/manufacturing preferably in the pharmaceutical industry
- Demonstrated track record in generating technical options to resolve problems, prioritizing solutions, selecting optimal solutions, and implementing decisions in the pharmaceutical industry
- Bachelor’s degree in Computer Science or other Engineering/Continuous Improvement field
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