Genesys Technical Support/ Consultant
3 weeks ago
Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed
Incident tracking to ensure continuity across shifts
Vendor management with PSTN Service provide, OEM for resolution of tickets
Coordination of communication bridges during major outages
Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc)
Adhering to defined SLAs
Handling tickets / requests
Troubleshooting technical issues
Ensuring that defined processes are adhered to
Report regularly concerning key counters and measures of the voice network through health checks
Requirements
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have good customer handling skills
Good understanding of SIP Protocols, Genesys Framework and Architecture
Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
Good troubleshooting experience in Genesys infrastructure
Good understanding of the following Genesys Products
Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement
SBC Management
Trunks, E1/ T1(CAS, CCS), SIP etc
Gateway protocols: SIP and MGCP
Good ITIL Knowledge – Incident, Change & Configuration Management
GCA (Highly preferred)
ITIL Foundation (Preferred)
RequirementsRoles and Responsibilities:Resolving incident cases
Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed
Incident tracking to ensure continuity across shifts
Vendor management with PSTN Service provide, OEM for resolution of tickets
Coordination of communication bridges during major outages
Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc)
Adhering to defined SLAs
Handling tickets / requests
Troubleshooting technical issues
Ensuring that defined processes are adhered to
Report regularly concerning key counters and measures of the voice network through health checks
Requirements
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have good customer handling skills
Good understanding of SIP Protocols, Genesys Framework and Architecture
Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
Good troubleshooting experience in Genesys infrastructure
Good understanding of the following Genesys Products
Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement
SBC Management
Trunks, E1/ T1(CAS, CCS), SIP etc
Gateway protocols: SIP and MGCP
Good ITIL Knowledge – Incident, Change & Configuration Management
GCA (Highly preferred)
ITIL Foundation (Preferred)
-
Genesys Solutions Engineer
3 weeks ago
Delhi, India C1 Global Innovation & Capability Center Full timeThe Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing,...
-
Genesys Solutions Engineer
3 weeks ago
delhi, India C1 Global Innovation & Capability Center Full timeThe Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing,...
-
Genesys Support
7 days ago
Delhi, India 3i Infotech Ltd. Full timeWe are hiring for t ,- Genesys IVR-SFDC Integration using APIs- Member profile details- Authentication- Intelligent Routing- CTI for Agent Screen Pop up.- Genesys Voice mail to Email Integration for auto ticketing.- Customized UI for Wrap up codes integrated with SFDC.- Genesys- Fi-Serve Integration using Audio codes SBC & ATA.- Phone banking over WAN / SIP...
-
Genesys Support
1 week ago
Delhi, India 3i Infotech Ltd. Full timeWe are hiring for t ,Genesys IVR-SFDC Integration using APIsMember profile detailsAuthenticationIntelligent RoutingCTI for Agent Screen Pop up.Genesys Voice mail to Email Integration for auto ticketing.Customized UI for Wrap up codes integrated with SFDC.Genesys- Fi-Serve Integration using Audio codes SBC & ATA.Phone banking over WAN / SIP Cloud.Forward and...
-
Genesys Support
1 week ago
delhi, India 3i Infotech Ltd. Full timeWe are hiring for t ,Genesys IVR-SFDC Integration using APIsMember profile detailsAuthenticationIntelligent RoutingCTI for Agent Screen Pop up.Genesys Voice mail to Email Integration for auto ticketing.Customized UI for Wrap up codes integrated with SFDC.Genesys- Fi-Serve Integration using Audio codes SBC & ATA.Phone banking over WAN / SIP Cloud.Forward and...
-
(High Salary) Genesys Solutions Engineer
4 days ago
Delhi, India C1 Global Innovation & Capability Center Full timeThe Solutions Engineer is responsible for designing and implementing Genesys Pure Cloud solutions. The primary objective of this role is to understand customer objectives and requirements and design/implement solutions that meet those objectives and requirements based on Genesys Pure cloud platform. Solution Engineer is responsible for gathering, analyzing,...
-
Genesys Engage Routing Developer
16 minutes ago
Delhi, India Cprime Full timeCprime is hiring a Genesys Engage Routing DeveloperRole Summary:Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team. The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions...
-
Genesys Admin L3
4 weeks ago
Delhi, India Integrated Personnel Services Private Limited Full timeJob Description - About Us - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR...
-
Technical Support Consultant
2 weeks ago
Delhi, India ACDI - Access Control Devices, Inc. Full timeJob DescriptionTechnical Support Consultants I @ ACDIHere at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.The Technical Support Consultant I will be involved in post-sales support engagements to provide ongoing technical and customer support for our...
-
Technical Consultant
3 weeks ago
Delhi, India Exclusive Networks Full timeAbout the roleTechnical consultants provide organizations with information technology support to operate more efficiently. Their duties include implementing hardware and software solutions, enhancing IT systems, and resolving technical issues.As the Technical Consultant you will:•Understand customer requirements and business objectives•Provide strategic...
-
Technical Support Specialist
1 day ago
delhi, India Tech Concierge Pro Full timeCompany Description:Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office.Job Description:As a Technical Support Engineer, you...
-
Technical Support Specialist
1 day ago
Delhi, India Tech Concierge Pro Full timeCompany Description:Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office.Job Description:As a Technical Support Engineer, you...
-
DHDSS Coordination Support
2 weeks ago
Delhi, India Genesis Consulting Partners, LLC Full timeJob DescriptionThis is a remote position.Job Title: Business AnalystJob Location:Remote with travel to client sites in Virginia / Maryland on occasion.Job Summary:As a Business Analyst for Genesis Consulting, you will play a critical role in analyzing and interpreting data, identifying trends, and providing insights to support decision-making and improve the...
-
Telecom Engineer II
3 days ago
Delhi, India NCR Voyix Full timeAbout the jobTITLE :Telecom Engineer II(Genesys Purecloud) .Experience:2.0 Years-5.0 YearsNotice Period: Immediate-45 DaysLOCATION : Gurgaon, (Hybrid).About NCR VOYIX CorporationNCR VOYIX Corporation (NYSE: VYX) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its...
-
SAP CRM Technical Consultant
2 days ago
delhi, India Quess IT Staffing Full timeWe are Looking for SAP CRM Technical Consultant for one of our Business clientJob Overview:As an SAP CRM (Customer Relationship Management) Technical Consultant, you will be responsible for implementing and supporting SAP CRM solutions for the organization. This role involves collaborating with clients to understand their business processes and requirements,...
-
Netsuite Technical Consultant
2 weeks ago
Delhi, India Arting Digital Private Limited Full timeJob DescriptionJob Title: NetSuite Technical ConsultantCTC :35 lpaExperience:10-12 yearsLocation :Hyderabad, Chennai or Vizag, PuneWorking Mode : HybridPrimary skills :NetSuite, NetSuite implementationQualification:AnyResponsibilities:Oversee and manage NetSuite implementation projects, ensuring successfuldeployment and customization based on client...
-
Senior Technical Consultant
6 days ago
Delhi, India Luminary Talent Sourcing Full timeJob DescriptionPosition:Senior Technical ConsultantDivision:OperationsJob Family:Solution DeliveryReporting:Head of Solution Development and Head of Solution DeliveryMain Purpose of the Job: As a Senior Technical Consultant, you will be at the forefront of client engagements and internal projects, leveraging your extensive technical expertise within the...
-
Jde Technical Consultant
6 days ago
Delhi, India Genpact Full timeLocation-Noida/Pune/Bangalore/Hyderabad/Gurgaon/Mumbai Inviting applications for the role of Principal Consultant JD Edwards Technical In this role,You will lead all aspects of the daily operations of project team to ensure timely delivery and Support, Enhancements and Upgrade projects. Responsibilities: Work in a highly-collaborative team environment with...
-
Oracle EBS Technical Consultant
1 week ago
delhi, India Sirasoft Consultancy Services Full timeCompany DescriptionSirasoft Consultancy Services is a leading provider of Oracle ERP solutions, specializing in cloud capabilities for businesses. With over 20 years of Oracle ERP expertise, our team delivers practical and impactful transformations to enhance your operations.Looking for candidate 3+ years of experience.Preferred - People who can join in 30...
-
CRM Technical Consultant
5 days ago
Delhi, India Tekwissen India Full timeOverview:TekWissen Group is a workforce management provider throughout the India and many other countries inthe world. The below job opportunity is one of Our clients which is a leading Digital solution company for Business IT solutions.Position:CRM Technical ConsultantLocation: PuneJob Type: Full TimeWork Type: HybridJob Description:3 to 5 Years of...