Genesys Solutions Engineer
3 weeks ago
Essential Functions
Demonstrates product expertise specifically in Genesys Pure Cloud products, a Genesys Pure connect experience will be a plus.
Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical consultant/engineer.
Works in close connect with Project Manager in successfully delivering projects.
Assesses complex situations to make appropriate recommendations.
Prepares and/or reviews functional requirements documentation.
Keeps apprised of new offerings and software updates from the manufacturer.
to work within a team environment when needed.
and conduct QAT, UAT etc.
Required technical Skills.
Pure Cloud solution implementation / migration - Hands-on ; Genesys Pure connect knowledge with be a plus.
Pure cloud implementation/design and integrations with third party solutions like Salesforce, MS Teams
of SIP and VoIP
of networking
Knowledge of HTTP requests, REST web services, API and JSON etc
of network design and troubleshooting such as Wireshark
Telephony & Hardware: Genesys Cloud Edge, AudioCodes
verbal and written communications skills
to manage multiple priorities through detail orientation and strong organizational/planning skills
to work independently with minimal direction but resulting in a satisfied resolution for the client
Desired/Preferred Qualifications
4-year bachelor’s degree
+ years’ experience on Genesys Pure Cloud implementation and solution design
cloud certifications – GCP, Architect, Scripting – preferred
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