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Call Quality Intern

3 months ago

bangalore, India Convin Full time

Position : Call Quality Intern (Malayalam)


Here’s what you should know about Convin, before you apply :


Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for leaders.


At Convin, we are leveraging AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing cost.


Who are our clients :

We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.


Still looking for more information, then check our website


Here’s why you should apply:

If you love AI, understand SaaS, love selling and looking to join a ship bound to fly- then Convin is the place for you.


We are a young(pre series A) company, and are hungry to go big. If you are looking to build a team, product with energy, and not too many rules- we are the exact place you are looking for.


Key Responsibilities:


• Provide feedback to representatives on their call quality and provide coaching to help them improve their performance.

• Identify areas of improvement in the customer service process and work with the management team to develop solutions.

• Create and maintain reports on call quality, identifying trends and opportunities for improvement.

• Provide regular feedback to management on call quality and team performance.

• Conduct regular training sessions for representatives on best practices and quality standards.

• Collaborate with other teams to improve overall customer satisfaction.


Qualifications:


• Excellent communication and interpersonal skills.

• Ability to work independently and in a team environment.

• Strong analytical and problem-solving skills.

• Proficient in Hindi, English,& Malayalam.

• Ability to manage time effectively and meet deadlines.

• Knowledge of quality monitoring tools preferred.


Here’s What happens after you apply?


1. Within 4 days of your application - our HR team will reach out to you to schedule a quick chat with one of our founders.

2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.

3. The whole hiring process will be completed within 15 days of your application.


What makes this role a perfect opportunity?


● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.

● Wifi Allowance: INR 6K wifi allowance

● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.

● The fast-growing startup has no limits on what you can learn and gain in terms of experience.