Quality Specialist

4 weeks ago


Delhi, India VFS Global Full time

Education: Minimum: Global Equivalent degree in business analytics OR Postgraduate with Certifications in Data visualization & Data Modelling.Experience: 10-15 years of experience in Call Center Business intelligence and MIS reporting.Knowledge & Key Skills:Hands-on experience managing team of Call center BI / MIS, WFM team.Advance knowledge and hands-on experience of BA tools like Power BIProficiency with MS office with sound knowledge of Excel (complex formulae, VBA macro, Power Queries etc)Should be able to present data in a meaningful full way in PowerPoint presentations or Power BI DashboardPleasant disposition, comfortable interacting with people from different cultures and levels, feedback skills, leadership skillsStrong internal personal and team management skillsAbility to Innovate and enhance procedures and methods to increase productivity & cost-effectiveness.



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