Team Leader

2 months ago


Delhi, India Saint-Gobain Technical Insulation Full time
The role of a Head -Logistics & Customer Service Manager – is to provide overall leadership to the customer service team and plant warehouse team;

work closely with the Sales team, plants, transporters, and customers to achieve overall objective of best-in-class service by Insulation business in the industrial & building segments.He/She will be responsible to co-ordinate with the Plant Warehouse Team to -Reviewing production planning for all the manufacturing goods.-Review and control Inventory management and Warehouse management-Transport contracts finalization for outbound Logistics-Review On Time and In full (OTIF), Fill rate Resolving the day-to-day queries being escalated -Compliance of Departmental Procedures (ISO, 5’s,WCM & safety at Warehouse )-EXIM dispatchesAdditionally he /she will be responsible for Customer Service to -Create a value added Customer Service (CS) experience for Customers and Stakeholders -Enhance current systems and processes to ensure seamless CS to Customers and Stakeholders -Closely work with internal stakeholders viz;

Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter. -Responsible for supervision, review and managing of customer service function.-Conducting CS experience reviews with key customers to enhance service proposition.-Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns escalated.This role is a Leadership role responsible for setting up the goals and key performance indicators for overall customer service organization including Customer service and plant warehouse team.He / She will be responsible for the hiring, training and development of the customer service representative and plant warehouse team memberHe / She will be responsible Monthly/ Quarterly review of the team and reporting KPIS.He / She will be responsible for driving Digitalization projects ,work closely with the IT function to enhance the system capabilities of the customer service in the organization.Qualification : BE (any stream)Experience : 14- 16years
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