Buyer Experience Lead

1 month ago


Mumbai, India Qrata Full time

The company is a house buying platform that offers a comprehensive end-to-end home buying experience. It aims to build the most delightful and trustworthy home buying experience in India (akin to Spinny for Homes). Their comprehensive home buying platform enables the buyer journey end to end, right from discovery of renovated houses and arranging home visits, to ensuring all legal and financial support. Their offering has enabled them to build the company profitably from Day 1 and raise from marquee investors.


Responsibilities:

  • Improve buying experience by enhancing home visits, upgrading sample houses, and ensuring quality checks meet expectations.
  • Establish strong buyer relationships through personalized assistance, prompt responses to inquiries, and attentive listening to their needs.
  • Execute effective sales strategies by offering customized solutions, addressing objections, and closing deals efficiently.
  • Analyse buyer feedback, market trends, and industry practices to identify areas for improvement and enhance the buying experience.
  • Support buyers during the loan disbursement process by assisting with paperwork, liaising with financial institutions, and ensuring seamless transactions.


Requirements:

  • 4+ years of experience in customer service or buyer experience roles, with a focus on strategizing initiatives to enhance the customer journey.
  • Experience in developing and implementing strategies to enhance both physical and digital buyer experiences, including but not limited to optimizing online platforms, improving website usability, and improving in-person interactions to create a seamless buying journey across all channels.
  • Strong interpersonal skills with the ability to understand and address customer needs effectively.
  • Detail-oriented with strong organizational and analytical skills.

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