CX Collections Specialist
4 weeks ago
A CX Collections Specialist is responsible for keeping track of customer journeys, identifying customers with unresolved payments, and contacting them at the relevant time in order to collect payments. They will be responsible for keeping a record of all outstanding payments, and investigate payment history through contact details.They are responsible for coordinating with all internal stakeholders such as Client Servicing, Sales, Marketing, Community management, Business Intelligence and so on, in order to keep fine-tuning the customer’s experience.
A Collections Specialist will work with CX Specialists to find customers who have unpaid collections and then work with those debtors to resolve those debts.
Job Type : Full Time
Location: Bangalore
Academic Qualification: Any Graduate
Language: English and Hindi
Desired Experience: At least 3-6 years of experience as a customer experience specialist, customer relationship manager, and/or collections specialists in a corporate environment.
Also, the candidate should be open to work during weekends. (Compensatory off will be provided)
Key Roles & Responsibilities:
- Collecting and maintaining a record of all overdue payments
- Maintaining an accurate record of the amount payable and default period
- Contacting clients via telephone or email with respect to payments
- Investigating the reason for delay in payments
- Encouraging and arranging plans for timely payments
- Keeping records of all collection activities
- Processing any refunds
- Monitoring overdue accounts on a regular basis
- Addressing any customer queries related to payments
- Reviewing and undertaking any account alterations
- Granting additional payment period and approving/rejecting any partial payment requests
- Recommending collection improvement measures
- Updating accounts receivable status
- Preparing and presenting collection reports during audit
- Reviewing all expired or inactive accounts
- Ensuring the CX strategies are aligned to the larger business goals and outcomes
- Serving as the primary point of contact by Responding to customer queries in a timely and effective manner, via phone, email, chat applications
- Analyzing customer feedback and Discussing with relevant internal stakeholders
- Initiate outbound calls to potential clients, introducing them to our extensive training and coaching programs.
- Thoroughly collect vital business information, encompassing company details, industry insights, contact particulars, and specific training requirements.
- Deliver comprehensive information on our training programs, including pricing, package details, and unique value propositions, to assist clients in making informed decisions.
- Assess leads to determine their level of interest and qualification for our services.
- Maintain meticulous records of all client interactions and data using our CRM system to ensure seamless service delivery.
- Conduct timely follow-up calls with potential clients, addressing additional queries and providing further information.
- Consistently achieve or surpass weekly and monthly call volume targets.
Desired Skills:
- Extensive experience in gathering and interpreting customer experience information
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, Zoom, as well as CX and CRM softwares
- Exceptional interpersonal skills and a client-centered approach
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
- Strong empathy
- Great communication skills
- Proactive and reliable disposition
- Collaboration and project management
- Speed, flexibility and agility in implementation
Websites:
-
Collections Specialist
1 week ago
india Edifecs Full timeDescription Collections Specialist Overview The Collections Specialist works with partners and clients toward collecting unpaid balances, interacting with clients via telephone, email, or written communications, and producing reports as needed. The Collections Specialist will work closely with Accounting teams to reduce accounts receivable...
-
Collections Specialist
1 week ago
india Virtual Professional Full timeJob Description THIS IS A REMOTE OPORTUNITY! POSITION SUMMARY We are urgently looking to hire an outstanding and experienced Accounts Receivable/Collections Specialist to join our growing Finance team. This is a full-time position based out of Milton, ON. This role will be responsible for developing customer relationships and collecting invoice payments in a...
-
Collections Specialist
1 week ago
india Roessel Joy Full timeJob Description A manufacturing company is seeking to hire a Collections Specialist. This role will involve mostly email outreach and utilizing the company's collections portal. The ideal candidate has an associate's degree in business, accounting, or finance, has prior experience working in the collection's function, and has a background working with...
-
Collections Specialist
4 weeks ago
India PROVEN Full timeJob Description Developing and implementing strategies to recover outstanding payments and improve cashflow. Reviewing credit agreements and contracts, maintaining accurate records of accounts, and working closely with other departments to facilitate timely payments. Plays an integral role in ensuring the financial health of a company by managing debt...
-
Collections Specialist
1 week ago
india Wala Plus Full timeJob Description Main Purpose : As a Collections Specialist, you will be responsible for managing and ensuring the timely collection of outstanding accounts receivables. This role involves issuing customer invoices, maintaining accurate records of financial transactions, and conducting follow-ups on overdue accounts to optimize our company’s cash flow and...
-
Collection specialist
1 week ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering enterprise transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.About us Established in 1993, Alnafitha IT is a leading IT service provider in Saudi...
-
Documents Collection Executive
4 weeks ago
India Bloom Consulting Services Full timeNA Experience **1 - 5 years** Offered Salary Notice Period **Not Disclosed** **Key Responsibilities** - The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. - Providing customer service regarding collection issues, process customer refunds, process and review account...
-
Accounts Receivable Specialist
6 days ago
india Gateway Search Associates Full timeJob Description Performs various collection actions including denial management, contacting patients and insurance companies by phone, correcting and resubmitting claims to third party payersUnderstands steps to escalationGathers, compiles, and analyzes billing and statistical analysisManage daily Q-Report and revenue invoicingClaims are submitted based on...
-
Accounts Receivable Specialist
2 days ago
india Amelia Full timeBilling Specialist Utilize accounting software to identify outstanding accounts Generate bills and invoices specific to customer accounts Deliver invoices to clients via digital and traditional mail services Process all payment using various pay services Reconcile all payment with account Send delinquent accounts to the collections department Generate...
-
Billing & Collections Executive
4 weeks ago
india Webspiders Interweb Private Limited Full timeJob Description Prepare weekly/ monthly invoicing reports of customers and ensure accuracy.Billing spreadsheets, identify month to month variancesInterpret and clearly understand sales orders and contracts.Prepare and send out invoices weekly/ monthly.Document detailed billing notes in customer records.Verify discrepancies and resolve customer billing...
-
Consulting Specialist
6 days ago
india NeerInfo Solutions Full timeJob Requirement 13+ years of experience in manufacturing / plant operations (across any of the industries Pharma, Hi-Tech, TTH, Retail, Energy and Utilities) as a business consultant Functional experience in one or more of plant operations, manufacturing/shop floor execution, supply chain, procurement, warehouse management and related processes with...
-
Data Analytics Specialist, IT
2 weeks ago
india Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: Data Analytics Specialist, IT (MNC Company) An MNC Company is currently hiring Data Analytics Specialist to join the team and be based in the Kuala Lumpur office. As Data Analytics Specialist, you will assist business managers to collect, analyze and interpret data from internal and external sources to generate relevant...
-
Compliance Specialist
6 days ago
india FPL Technologies Full timeAbout FPL Technologies: Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...
-
Sales And Marketing Specialist
6 days ago
india Filter You Full timeCompany Description Filter You is a design company located in Bengaluru, headed towards the metaverse. We specialize in creating customized Instagram filters for some of the top influencers and brands worldwide. We make sure that every project that we work on is fun and enjoyable, including the creation of NFT collections. Filter You is an AR VR Company...
-
Human Resources Specialist
2 minutes ago
india Poetry Design & Build Full timeCompany Description Poetry Design & Build is an architectural and construction company based in Bengaluru. Our vision is to offer quality architectural and construction services at affordable rates, making it possible for everyone to build their dream home. We provide an integrated solution that eliminates the challenges of traditional construction...
-
Information Technology Support Specialist
4 weeks ago
India AppsManufactory Software Inc. Full timeCompany DescriptionApps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...
-
Information Technology Support Specialist
4 weeks ago
India AppsManufactory Software Inc. Full timeCompany Description Apps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...
-
Desk Research Specialist, Sales
6 days ago
india KMK Consulting, Inc. Full timeJob Title: Desk Research Specialist, Sales & Marketing Experience- 2- 4 years Education - Any graduation Summary: Dynamic Desk Research Specialist at KMK Consulting Inc, India, specializing in comprehensive quantitative and qualitative research. Proficient in data management, analysis, and CRM expertise, specifically Microsoft Dynamics 365 (D365). Adept at...
-
Application Specialist
3 weeks ago
india Erba Mannheim Full timeApplication Specialist Experience : +3 years of similar experience Functional Area : Technical Service Qualification : B.Sc. / M.Sc. + DMLT Work Location : Bhopal, Adoor, Nagpur, Rajkot, Kolhapur Job Description : Conduct training to FLSP on analyzers Carry out demonstrations on products (instruments, reagents, and...
-
Oracle EBS CRM
4 weeks ago
india Oracle Full timeBuild futuristic solutions using Oracle CX Products for customer problems Interacting with customer on on-going basis to understand their problem and identify excellence areas Have good understanding of security aspects in cloud implementation Good Understanding in connecting Oracle Products using integrations Lead and Architect complicated projects...