Senior ITSM Consultant

2 weeks ago

Indore, India Fusion Global Business Solutions Full time

New Senior ITSM Consultant Indore, India Posted: 07/07/2025 *To apply, simply click the button above and email us your CV Senior ITSM Consultant Job Description As a senior ITSM consultant, you will lead complex implementation, upgrade, integration, and customisation projects. You will convert customers’ business needs into technical solutions and be the go-to person for mentoring junior consultants. Main Duties & Responsibilities Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue Perform the project plan and SOW QA and suggest appropriate changes. Proactively identify and communicate project risks to the Project Manager and solve them appropriately. Act as a trusted advisor to customers on their projects Assist Project Managers in post go-live project assessment. Understand the business use of configurations vs customisations. Participate in the implementation, upgrade, configuration, customisation and deployment of solutions. Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc. Ensure that implementations align with best practices and industry standards. Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems. Stay up-to-date with product roadmaps, releases, features and updates. Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning. Experience 7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc. Skills Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members. Accountable for meeting project deliverable deadlines, taking ownership of the work assigned. Demonstrated ability to deliver results in fast-paced and dynamic technology environments. Excellent analytical and problem-solving skills. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Good to have relevant product certifications and ITIL certification.

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