
Order Fulfillment Executive
2 weeks ago
Job Description: Order Fulfillment Executive (E-commerce)
Location:
(Insert Location / Remote)
Department:
Operations & Logistics
Reports To:
Operations Manager / Founder
About the Role
We are looking for an experienced
Order Fulfillment Executive
to manage our
end-to-end e-commerce fulfillment process
. The ideal candidate should have strong hands-on experience in handling
Shopify and Amazon orders
, coordinating with logistics partners, and managing payment reconciliations via
Razorpay gateway
.
Key Responsibilities
- Manage
end-to-end order fulfillment
across Shopify, Amazon, and other online sales channels. - Process, track, and update orders to ensure
on-time dispatch and delivery
. - Coordinate with warehouses, vendors, and courier/logistics partners for smooth operations.
- Handle
inventory management
, ensuring stock accuracy and timely replenishment. - Monitor and resolve
order issues
including returns, cancellations, or delayed shipments. - Manage
payment reconciliation and settlement
through Razorpay and other gateways. - Generate regular reports on order status, fulfillment metrics, and inventory.
- Ensure compliance with marketplace requirements (Amazon, Shopify) and internal SOPs.
Requirements
- Bachelor's degree in Business, Commerce, or related field.
- 2–5 years of experience in e-commerce order fulfillment
(Shopify & Amazon experience is a must). - Good knowledge of
payment gateways (Razorpay preferred)
and reconciliation processes. - Strong understanding of
logistics operations
(courier services, shipping labels, returns). - Proficiency in MS Excel/Google Sheets for reporting and tracking.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer
- Opportunity to be part of a growing e-commerce brand.
- Ownership of the entire order fulfillment function.
- Competitive salary + performance-based incentives.
- Dynamic and collaborative team environment.
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