CSA - Customer Service Associate

4 weeks ago

Mohali, India BJS Distribution & Storage & Couriers Pvt. Ltd. Full time

Location: Mohali Work from Office)

Job Type: Full-Time

Experience: Minimum 1 Year (Freshers with excellent communication skills can also apply)

Shift: Rotational

Salary: Up to ₹3.6 lpa CTC

Joining: Immediate joiners preferred

Role Overview:

We are seeking a Customer Support Executive who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and customer-obsessed.

Customer Support Responsibilities:

  • Handle inbound and outbound calls to assist customers with queries and service requests.
  • Respond to WhatsApp, chat, and email inquiries professionally and promptly.
  • Provide appointment scheduling and booking support.
  • Ensure high customer satisfaction by resolving issues effectively.
  • Escalate unresolved queries to relevant internal teams when needed.

Administrative Support Responsibilities:

  • Update and maintain customer records in CRM/database systems.
  • Manage emails and coordinate follow-ups with customers and internal stakeholders.
  • Assist customers using Google Maps or similar tools for location-based queries.
  • Support general office tasks including documentation and coordination.

Requirements:

  • Minimum 1 year of experience in customer service, call center, or a related role.
  • Fluent spoken and written English with no MTI (Mother Tongue Influence).
  • Strong problem-solving and conflict-resolution abilities.
  • Comfortable with tools like CRM software, Google Sheets, email platforms, etc.
  • Ability to multitask and work efficiently in a fast-paced office environment.
  • Strong attention to detail and a customer-first mindset.
  • Open to working from Mohali office and in UK rotational shifts.

Preferred Qualifications:

  • Experience supporting international customers (especially UK/US clients).
  • Familiarity with tools like WhatsApp Business, online booking systems, ticketing platforms.
  • Background in medical services, hospitality, or other customer-facing roles.

Job Types: Full-time, Permanent, Fresher

Pay: ₹234, ₹360,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

Job Types: Full-time, Fresher

Pay: ₹10, ₹30,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Required)

Work Location: In person

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