Sr Associate Engagement Manager

1 month ago

Pune, India Workday India Private Limited Full time
About the RoleWe’re looking for a Project Manager who has experience with project management related activities for software implementations. Engagement Manager Assistants are responsible for partnering with and supporting Engagement Managers throughout the project timeline to bring a customer live on Workday.

Key Areas of Responsibility

Become proficient in Workday's Implementation Methodology.Assist Engagement Managers for the implementation of 3-5 simultaneous projectsProvide prompt execution of tasks for the EM and Professional Service resources working on their implementations.Perform Timesheet approvals and compliance verification.Maintain RAIDQ Log, create and manage Support Cases.Assist EM with tracking the project team’s compliance with Delivery Assurance checkpoints.Assist the Engagement Manager with ensuring the project is delivered within the budget outlined in the SOW.Find opportunities to extend the scope of assistance you can provide Engagement Managers.Endeavour to continuously improve our efficiency in delivering the Engagement Support service across the organizationPropose and support implementing changes aimed at optimization and/or automation in SmartsheetsAbout YouBasic Qualifications3+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.1+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications2+ years of experience working on software implementations in any capacity.SaaS / ERP Experience highly desired.Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.Experience in coordinating smaller streams of work / delivery of projects.Excellent organizational and time management skills.Interest in learning new management methodologies, technologies and technical skills quickly.Passion for delivering outstanding customer service and quality.Ability to balance multiple projects and initiatives simultaneously.Ability to work in diverse, fast paced environment and effectively collaborate across teams.Team player who can communicate effectively with all project team members.Excellent spoken and written English, other languages beneficial as well.

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