Hiring Fresher

4 weeks ago

Vijayawada, India Indo Job Solutions Full time

position overviewground staff are responsible for ensuring the smooth functioning of airport and airline operations on the ground. they handle passenger services, baggage, cargo, and aircraft support activities while maintaining safety, efficiency, and customer satisfaction. the role requires excellent communication skills, customer service orientation, and the ability to work in fast-paced environments.key responsibilitiespassenger servicesgreet and assist passengers during check-in, boarding, and arrival.verify tickets, travel documents, and baggage details.provide information about flight schedules, delays, and airport services.assist passengers with special needs (elderly, unaccompanied minors, prms persons with reduced mobility).handle customer complaints, lost baggage claims, and service recovery.baggage & cargo handlingsupervise baggage tagging, loading, unloading, and transfer processes.ensure proper handling of special baggage (fragile, oversized, restricted items).assist in cargo loading/unloading and documentation.coordinate with ramp staff for safe aircraft turnaround.flight & ground operationsmanage boarding gates and ensure timely flight departures.coordinate with flight crew, security, and operations control.maintain flight-related reports and documentation.support aircraft marshaling, towing assistance, and refueling coordination when required.ensure compliance with airport safety and security protocols.emergency & safety dutiesassist in handling emergency situations (medical cases, evacuations, delays).follow all safety procedures and assist passengers during disruptions.ensure baggage and cargo comply with aviation security standards.required skills & competenciesstrong customer service and interpersonal skills.excellent communication (verbal & written); multilingual ability is an advantage.knowledge of airline systems (amadeus, sabre, galileo, etc.).time management and ability to work under pressure.problem-solving and conflict resolution skills.attention to detail and high safety awareness.professional grooming and adherence to airline presentation standards.flexibility to work in shifts, including nights, weekends, and holidays.qualificationsminimum: high school diploma or equivalent (bachelors preferred).certification in aviation, hospitality, or customer service is an added advantage.prior experience in customer service, hospitality, or airline/airport operations preferred.medical fitness to meet airline/airport requirements.work conditionsbased at airports, indoors and outdoors.shift-based work environment with irregular hours.physical tasks including standing for long periods and handling baggage.high-pressure situations, especially during peak travel times or delays.Experience 0 - 6 Years No. of Openings 159 Education 12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree Role Ground Staff Industry Type Aviation / Airline / Aerospace Gender ( Male / Female ) Job Country India Type of Job Full Time Work Location Type Work from Office Face interview location Mumbai

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