Customer Relationship Management
3 weeks ago
1-Customer Relationship Management:
· Utilize the CRM system to effectively manage customer inquiries, requests, and orders.
· Build strong relationships with customers by providing exceptional communication and service.
· Proactively manage customer expectations throughout the car buying process.
2-Complaint Handling & Resolution:
· Be the first point of contact for customer complaints received via phone, email, or online chat.
· Actively listen to customer concerns, understand the root cause of issues, and work towards swift resolutions.
· Document and track complaints within the CRM system, ensuring proper follow-up and closure.
3-Customer Data & Analysis:
· Maintain accurate and up-to-date customer data within the CRM system.
· Generate reports and identify trends in customer interactions and complaints.
· Utilize customer data to improve customer service processes and identify areas for platform optimization (collaboration with Product Owner).
4-Customer Advocacy:
· Advocate for the customer within the company, ensuring their voice is heard and addressed.
· Collaborate with other departments (Sales, Marketing, Product) to improve customer experience based on feedback.
Requirements
· Minimum 2-3 years of experience in customer service or a related field.
· Proven ability to build rapport with customers and provide exceptional service.
· Strong communication and interpersonal skills, both written and verbal.
· Excellent problem-solving and conflict-resolution skills.
· Ability to work independently and manage multiple tasks simultaneously.
· Strong attention to detail and a commitment to accuracy.
Bonus Points:
· Experience in the automotive industry a plus.
· Understanding of e-commerce platforms and online car buying trends.
Benefits Attractive package
Requirements
· Minimum 2-3 years of experience in customer service or a related field. · Proven ability to build rapport with customers and provide exceptional service. · Strong communication and interpersonal skills, both written and verbal. · Excellent problem-solving and conflict-resolution skills. · Ability to work independently and manage multiple tasks simultaneously. · Strong attention to detail and a commitment to accuracy. Bonus Points: · Experience in the automotive industry a plus. · Understanding of e-commerce platforms and online car buying trends. Data analysis skills and experience with reporting to
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