Customer Relationship Management

3 weeks ago


india Profits Square Full time
Job Description

1-Customer Relationship Management:

·       Utilize the CRM system to effectively manage customer inquiries, requests, and orders.

·       Build strong relationships with customers by providing exceptional communication and service.

·       Proactively manage customer expectations throughout the car buying process.

2-Complaint Handling & Resolution:

·       Be the first point of contact for customer complaints received via phone, email, or online chat.

·       Actively listen to customer concerns, understand the root cause of issues, and work towards swift resolutions.

·       Document and track complaints within the CRM system, ensuring proper follow-up and closure.

3-Customer Data & Analysis:

·       Maintain accurate and up-to-date customer data within the CRM system.

·       Generate reports and identify trends in customer interactions and complaints.

·       Utilize customer data to improve customer service processes and identify areas for platform optimization (collaboration with Product Owner).

4-Customer Advocacy:

·       Advocate for the customer within the company, ensuring their voice is heard and addressed.

·       Collaborate with other departments (Sales, Marketing, Product) to improve customer experience based on feedback.


Requirements

·       Minimum 2-3 years of experience in customer service or a related field.

·       Proven ability to build rapport with customers and provide exceptional service.

·       Strong communication and interpersonal skills, both written and verbal.

·       Excellent problem-solving and conflict-resolution skills.

·       Ability to work independently and manage multiple tasks simultaneously.

·       Strong attention to detail and a commitment to accuracy.

Bonus Points:

·       Experience in the automotive industry a plus.

·       Understanding of e-commerce platforms and online car buying trends.

Data analysis skills and experience with reporting to
Benefits Attractive package
Requirements
· Minimum 2-3 years of experience in customer service or a related field. · Proven ability to build rapport with customers and provide exceptional service. · Strong communication and interpersonal skills, both written and verbal. · Excellent problem-solving and conflict-resolution skills. · Ability to work independently and manage multiple tasks simultaneously. · Strong attention to detail and a commitment to accuracy. Bonus Points: · Experience in the automotive industry a plus. · Understanding of e-commerce platforms and online car buying trends. Data analysis skills and experience with reporting to

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