Relationship Manager

2 weeks ago


india Launch India Full time

Position Purpose:

Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven ability to handle some of the most challenging and sensitive customer situations by leveraging their strong communication skills and customer empathy. In addition, this individual will be expected to proactively develop strong relationships across the organization, working collaboratively with colleagues, team leads, and senior stakeholders across the company. A successful advocate has clear and professional communication skills appropriate for stakeholders on the Executive team, Legal and PR teams.

Role Responsibilities:

  • Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
  • Drive customer recovery across all products, services, and customer support scenarios such as Windows, Office 365, Active Directory, Networking etc., Specialization may occur based on expertise and business need.
  • Advocate for the best resolution possible for the customer while balancing clients policy and interests through exception management.
  • Communicating effectively case status and roadblocks to stakeholders.
  • Mentoring and consultation with team members
  • Documentation of customer issues for further analysis by the business.
  • Identifying reoccurring or emerging issues and escalating to the appropriate channels
  • For technical issues, engagement with Engineering with respect to the release of code/updates to address critical, systemic and emerging issues.
  • Work closely with Supportability Program Managers, Technical Advisors, Escalation Engineers, and cross organizations to ensure that key support escalations are addressed.
  • Adhere to strict SLAs
  • Self-prioritize and manage case work
  • Contribute towards the identification, documentation and elimination of root cause.
  • Identify opportunities to provide a better customer experience
  • Triage and case assignment as needed
  • Create documentation as necessary (for issues, product defect and how to articles, or general purposes such as process and documentation for the future, etc.)
  • Engage escalation path for consultations and exception approvals per process
  • Share knowledge and leverage the ideas of others to help the team grow and develop
  • Other duties as assigned

Key Skills and personal attributes

Passionate about resolving complex problems


  • Relationship Manager

    2 months ago


    india Ffreedom Full time

    We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction. Requirements Smart phone or...

  • Relationship Manager

    2 weeks ago


    india WealthKare - A Financial Super market Full time

    Company Description Wealthkare is investment management company . Industries: Investment & insurance Role Description This is a full-time on-site role for a Relationship Manager at Wealthkare - A Financial Super market located in Ahmedabad. The Relationship Manager will be responsible for managing and developing client relationships, providing financial...

  • Relationship Manager

    2 weeks ago


    india Tabbdoc Aircraft Full time

    We Are Hiring For Relationship Manager Role. Job Role: Relationship Manager Location: Bengaluru ,Mumbai , Ahmedabad Job Type: Full-time Education: MBA in Marketing Specialization Salary Range: 3.6 LPA to 4.8 LPA Skills: Excellent English communication skill Excellent presentation skill Customer Relationship Management Customer Acquisition Marketing &...

  • Relationship Manager

    21 hours ago


    india Allsopp & Allsopp Recruitment Full time

    Job Description About Our Client: An investment firm that focuses on providing financial brokerage services to institutional and professional clients. Providing customers access to financial markets in the United States, Europe, and MENA region, as well as emerging markets fixed income instruments.About the Role: As a Relationship Manager, you will be in...

  • Relationship Manager

    2 hours ago


    india Passionmojo Pvt Ltd Full time

    Job Title: Relationship Manager Experience : 3-5 years Industry : Insurance Job Type : Full time Workplace : On-Site Job Description The Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met and exceeded. This role involves acting as the primary point of contact for clients,...


  • india Silkroutech Solutions Pvt Limited Full time

    Company Description Silkroutech Solutions Pvt Limited is a Cross Border Trade Tech Platform based in Bengaluru. Our platform provides Financial & Non-Financial tools to the Indian Exporters & Importers community. We aim to empower businesses by enabling smoother trade transactions and providing comprehensive support. Role Description This is a full-time...

  • Relationship managers

    1 month ago


    india Talenture Group Full time

    Job Description Maintaining a deep knowledge of company products and services.Building and maintaining strong relationships with prospective and existing clients.Researching and pursuing new business opportunities.Identifying clients' needs and requirements and proposing suitable solutions.Providing clients with comprehensive product/service consultations...


  • india Profinity Full time

    Position :- Relationship Manager (Financial Industry) Location : - Kanpur (UP) Salary :- Upto 2.5 to 6 LPA Interview Timing:- 11:00 AM to 3:30 PM We are currently seeking a Relationship Manager in the financial industry. The ideal candidate will have a solid understanding of financial products and services, coupled with excellent interpersonal skills to...

  • Relationship Manager

    2 weeks ago


    india New Era India Full time

    Experience Required - 8-16years Location - Chennai / Pune / Gurgaon Must have large corporate sales experience Acquisition and Relationship-building with Large Corporations JOB SUMMARY We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We will rely on you to find ways to outperform our...

  • Relationship Manager

    1 month ago


    india Career Connect Full time

    Job Description Our client, one of the country's top real estate firms, is looking for Relationship Manager who will be assigned to build, manage and improve relationships with clients. They will be the single point of contact of these clients for any inquiry, request or concern post-sale, and ensure timely resolutions. Aside from resolving customer issues,...

  • Relationship Manager

    2 weeks ago


    india Foodship India Full time

    Point of Sale, Online Food Ordering System, QR Code Ordering, Kiosk Ordering System Job description Job Title: Relationship Manager Company: Foodship India Experience: 1-5 years Education: Any graduation degree Location: New Delhi, Chandigarh, Jaipur, Lucknow, Dehradun, Shimla, Bhopal, Gandhinagar   About the Company: Foodship is a comprehensive...


  • india Anand Rathi Share and Stock Brokers Ltd Full time

    The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our...


  • india Aerem Full time

    Company Description Aerem provides end-to-end solar solutions, seamlessly blending deep domain expertise in solar technology, finance, and Tech. Our mission is to accelerate solar energy adoption across the nation. As the parent company of NetZero Finance, the only RBI-licensed solar-focused NBFC in India, Aerem facilitates solar loans for businesses and...

  • Relationship Manager

    4 weeks ago


    india DigitalCube Consultancy Full time

    Job Description Relationship Manager - Sales Location: Gurgaon Job Role - The key areas of responsibility are as follows:Increase AUM, Net Sales, and Market Share of the BranchChannel management across IFA’s, National Distributors and BanksEnsure standards of Customer Service and Compliance are met at the BranchMonitoring the servicing of clients with...

  • Relationship Manager

    2 weeks ago


    india Kalash Full time

    NOW WE ARE HIRING Post - Relationship Manager Department - Sales (P2P Investment & Digital Gold) Qualification: Any Graduate & above Experience : 4+ years of relevant experience can apply. Salary : 4.65 - 10 LPA Interested may apply and share the cv in the below Email id: Website: #hiring #sales #fintech #manager #immediatejoinner #experiencecanapply...


  • india Smart Work Consultants Full time

    Job Description We are Hiring Customer Relationship Manager for Leading & Luxurious Retail ShowroomLocation - ChennaiPosition- Customer Relationship Manager - CRMGender- FemaleExperience- 2+ yearsLocation- Chennai (Vadapalani)Skillset- Lead Follow up, Customer Handling, People ManagementRequirements CUSTOMER RELATIONSHIP MANAGER Requirements: Building and...

  • Relationship Manager

    2 months ago


    india Optimum Future Full time

    Exp.Required : Minimum 1 year Sales experience in LAP, Secured Loans, Loan Against Property, Home Loan Job description  1. Generate leads through Direct sourcing for the Loan Against Property and Business Loans. 2. Achieve assigned business targets and create relationships on ground to ensure steady inflow.  3. Report to the Area Business Manager and...

  • Relationship Manager

    2 months ago


    india Airtel Full time

    Key Deliverables • To Ensure 100% service level adherence to business processes • To increase Collection Efficiency : 0-60 days, 60-90 days • To enhance the Revenue enhancement -Churn Control and Upsell. • To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team...

  • Relationship Manager

    2 weeks ago


    india Reliassure Insurance Brokers Pvt Ltd. Full time

    Relationship Manager/ front Line Manager   Industry Type: Brokerage Insurance  Role Category: Life Insurance Location :- North & East India Exp :- 2+ years  Salary :- Negotiable  Responsibilities Formulate Sales Execution on ground for driving health & Life business in alignment with overall business strategy for the vertical considering the...


  • india Trycyfer Technologies Pvt. Ltd Full time

    Salary: 35-40K Experience: Min. 2 Years Company Description Trycyfer Technologies Pvt. Ltd is a digital solutions provider located in Sahibzada Ajit Singh Nagar. We specialize in creating impactful digital appearances for our clients, helping them become trendsetters and visionaries in their business. Role Description This is a full-time on-site role...