ICT Service Desk Engineer

1 day ago

Prayagraj, India Good People HR Pty Ltd Full time

ICT Service Desk Engineer / Technician | South East | Full time | Information Technology | IT Braeside location Full time opportunity Work with a great management team We are looking for motivated candidates with a passion for technology with various levels of experience - You may already be in a similar role or have just graduated or finished your internship, but you will have a thirst for learning new technologies, demonstrate strong technical knowledge and have a positive attitude Working independently and part of a team, as an ICT Service Desk Engineer you will be responsible for providing a high level of technical, functional and customer support for all business systems with a continual focus on supporting and enhancing the corporation’s productivity. This is a great opportunity to learn, grow and forward your career with an Australian owned, friendly, flexible and progressive company who value their people Key skills and responsibilities include; but not limited to: Provide day to day workstation and network troubleshooting and support, assisting end-users with hardware and software problems via phone, email, in person and other forms of interaction Maintain a high degree of customer service for all support queries and take ownership of user problems and be pro-active when dealing with user issues Build and maintain ICT systems and coordinate IT projects Ability to implement the principles of continuous improvement and identify any patterns or problems High level of professional integrity and exceptional interpersonal skills Ability to prioritise effectively, to multi- task, and to adapt to changing priorities Requirements: Experience working in IT helpdesk or infrastructure environments advantageous Related industry degree or certificates highly desired Knowledge of SDLC and ITIL (certification desired) General technical knowledge across common industry technologies, concepts and standards If you want to further your technical experience and be part of a great team with a focus on training, development and career progression APPLY NOW IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements. Apply Now

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