ICT Support Officer

Thrive in a Supportive Team - Join a values-driven, inclusive workplace that champions flexibility, connection, and a culture where you truly belong Not-for-profit salary packaging options of up to $15,900 of your salary, reduce your taxable income Excellent staff benefits - Discounted Private Health Cover, Financial Wellness Program, Perkbox Membership About Us DLi is a leading provider of disability support services in South Australia. For more than 40 years, we have supported South Australians to live the life they choose through a broad range of services. We deliver these services with knowledge, experience, diligence, and enthusiasm. Services include: Supported Independent Living In-home Support Behaviour Support Short Term and Medium-Term Accommodation Lifestyle and community Participation programs Our clients also benefit from our mature approach to disability service provision through our Quality and Safeguarding Team which is responsible for driving a culture of industry best practice and compliance within the organisation, setting us apart from our competitors. The team provides specialist NDIS, psychological and legal compliance advice and support to our staff, managers, team leaders and support workers, ensuring that our clients best interest are at the centre of everything we do at all times and our service delivery is of the highest standards. Our highly trained, person-centered team is equipped with the necessary resources to fulfill our client’s needs seamlessly. From the initial onboarding process to the delivery of our services, clients have a designated point of contact, ensuring continuity and personalised assistance at every step. Our Values Everything we do at DLi is underpinned by our values. These are: Impactful:  We have a positive impact, supporting people to thrive and succeed. Joyful:  We create a positive environment, taking great delight in supporting others to flourish. Connected:  We take the time to build strong connections so that people feel supported, valued & safe. Supportive:  We are kind, understanding and encouraging of people’s goals and aspirations Genuine:  We are sincere, honest, respectful and fair. Your Role You will provide a broad range of ICT support services including end-user assistance, systems administration, equipment management, and support for ICT projects. You'll be the go-to person for troubleshooting, managing helpdesk queries, and ensuring the smooth day-to-day operation of ICT systems across multiple sites. Working closely within a small team, you'll collaborate with colleagues to maintain reliable systems, deliver efficient service, and contribute to projects that enhance the organisation's ICT capability. Your Experience We are looking for someone who has minimum 3 years' experience in an ICT/ Helpdesk role. You will bring a balance of technical knowledge, initiative, and strong interpersonal skills. You’ll be approachable, adaptable, and motivated to provide efficient, people-focused ICT support. To be successful, you’ll demonstrate: Excellent time management and prioritisation skills. Strong communication and problem-solving abilities. A collaborative approach with the resilience to manage change. Trustworthiness, reliability and initiative.  A genuine commitment to human rights principles and person-centred approaches in supporting people with disabilities. Role Requirements Triage ICT helpdesk issues based on business impact and escalate where required. Provide end-user support with a strong focus on internal customer service. Troubleshoot on-site ICT issues across multiple organisational locations. Administer user accounts across various business applications. Maintain ICT records, including equipment registers and telco information. Assist with system upgrades, testing, and licence renewals. Support the rollout of new ICT systems and related projects. Assist in delivering ICT and systems training to staff and developing user guides. Contribute to the administration of security settings and network configurations. What's in it for you? Professional development – Ongoing training and development opportunities Impactful Work - Be part of a team that truly changes lives. Financial Wellbeing - Salary Packaging, Beyond Bank Care Program, Perkbox discount and perks. Health Benefits - Annual flu vaccination, Perkbox Wellbeing Hub and Gym Discounts, EAP Supportive Culture - Work with a team that values connection, inclusion, and fun Flexibility - We understand that life happens, and we support a work-life balance. Competitive Salary – Based on skills and experience, plus salary packaging benefits to boost your take-home pay. Advertising may close early if a suitable candidate is identified. DLi is an Equal Opportunity Employer with a diverse workforce. DLi is committed to improving and sustaining employment outcomes for people from diverse backgrounds. Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities are encouraged to apply. We are on an exciting journey, and we invite you to apply to join us on the ride