Tech/POS Analyst

4 weeks ago

Chennai, India Valor Paytech Full time

Valor PayTech fosters a vibrant and nurturing work atmosphere that motivates employees to innovate and excel. The culture is deeply rooted in collaboration and ongoing development, offering team members abundant opportunities for professional advancement and skill improvement. Emphasizing innovation excellence and cultural expansion, the company greatly values the diversity of its workforce, believing it to be a cornerstone of its success.

Benefits of being part of our team
Competitive salary packages

Valor Paytech offers competitive salary packages, ensuring our employees are well-compensated for their skills and contributions.

Comprehensive health coverage

Enjoy a variety of health coverage packages to meet your diverse needs.

Career development

Valor PayTech believes that career development is a vital part of your professional journey and a vital investment in our collective success.

Paid time off and holidays

Ample paid leave and holiday benefits are provided to Valor employees.

Innovative culture

Valor PayTech fosters an innovative and dynamic culture, enriched by a diverse and globally dispersed workforce.

Tech/POS Analyst

Experience: 0-2 Years

Job Type: Full Time

Working Hours: Rotational Shifts

  • Daylight Savings Time: First Shift – 10:00 AM to 7:00 PM | Second Shift – 11:30 PM to 8:30 AM
  • Standard Time: First Shift – 11:00 AM to 8:00 PM | Second Shift – 12:30 PM to 9:30 PM

Company Overview

Valor PayTech is a leading FinTech organization specializing in advanced credit card processing solutions. We deliver innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment experiences. Join our mission to revolutionize the payment processing industry and empower businesses worldwide.

Job Description:

We are seeking a motivated Tech Support Analyst to join our Operations team. The role involves providing technical support for payment systems, troubleshooting issues, resolving transaction or system errors, and ensuring smooth day-to-day operations. The position requires strong problem-solving abilities and effective communication skills to support merchants, end-users, and business partners.

Key Responsibilities

  • Provide technical support for POS terminals, transaction systems, and related applications.
  • Handle daily deployment, reprogramming, and shipment of POS devices.
  • Troubleshoot and resolve POS hardware and software issues.
  • Monitor transactions and system performance to ensure accuracy and uptime.
  • Identify recurring issues and escalate them appropriately to the team.
  • Conduct system testing and collaborate with peers to ensure system stability.
  • Coordinate with US clients and vendors on daily operational activities.
  • Document support requests, resolutions, and follow-up actions in internal systems.
  • Assist internal teams in resolving customer and merchant operational queries.
  • Collaborate with cross-functional teams to maintain service quality and efficiency.
  • Ensure compliance with security policies, data handling standards, and operational guidelines.

Qualifications

  • Bachelor's degree in any discipline.
  • 0–2 years of experience in technical support, IT helpdesk, or operations support.
  • Basic knowledge of POS systems, payment processing, or transaction systems (highly preferred).
  • Strong analytical, troubleshooting, and communication skills.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Ability to work in rotational shifts and adapt to a fast-paced environment.
  • Strong interpersonal and team collaboration skills.

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