Tech/POS Analyst

5 days ago

Chennai, Tamil Nadu, India Valor PayTech Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Working Hours: Rotational Shifts

  • Daylight Savings Time: First Shift – 10:00 AM to 7:00 PM | Second Shift – 11:30 PM to 8:30 AM
  • Standard Time: First Shift – 11:00 AM to 8:00 PM | Second Shift – 12:30 PM to 9:30 PM

Company Overview
Valor PayTech is a leading FinTech organization specializing in advanced credit card processing solutions. We deliver innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment experiences. Join our mission to revolutionize the payment processing industry and empower businesses worldwide.

Position Summary

We are seeking a motivated Tech Support Analyst to join our Operations team. The role involves providing technical support for payment systems, troubleshooting issues, resolving transaction or system errors, and ensuring smooth day-to-day operations. The position requires strong problem-solving abilities and effective communication skills to support merchants, end-users, and business partners.

Key Responsibilities

  • Provide technical support for POS terminals, transaction systems, and related applications.
  • Handle daily deployment, reprogramming, and shipment of POS devices.
  • Troubleshoot and resolve POS hardware and software issues.
  • Monitor transactions and system performance to ensure accuracy and uptime.
  • Identify recurring issues and escalate them appropriately to the team.
  • Conduct system testing and collaborate with peers to ensure system stability.
  • Coordinate with US clients and vendors on daily operational activities.
  • Document support requests, resolutions, and follow-up actions in internal systems.
  • Assist internal teams in resolving customer and merchant operational queries.
  • Collaborate with cross-functional teams to maintain service quality and efficiency.
  • Ensure compliance with security policies, data handling standards, and operational guidelines.

Qualifications
Qualifications

  • Bachelor's degree in any discipline.
  • 0–2 years of experience in technical support, IT helpdesk, or operations support.
  • Basic knowledge of POS systems, payment processing, or transaction systems (highly preferred).
  • Strong analytical, troubleshooting, and communication skills.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Ability to work in rotational shifts and adapt to a fast-paced environment.
  • Strong interpersonal and team collaboration skills.

  • Tech/POS Analyst

    5 days ago

    Chennai, Tamil Nadu, India Valor Paytech Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Valor PayTech fosters a vibrant and nurturing work atmosphere that motivates employees to innovate and excel. The culture is deeply rooted in collaboration and ongoing development, offering team members abundant opportunities for professional advancement and skill improvement. Emphasizing innovation excellence and cultural expansion, the company greatly...

  • SAP PI PO Consultant

    4 days ago

    Chennai, Tamil Nadu, India Tech Mahindra Full time

    SAP PI/PO ConsultantExperience - 5+ Yrs.Work location- Chennai1. Have good knowledge and hands on experience on SAP PIPO single stack environment.2. Good knowledge and hands on experience on graphical mapping functions (Node, Conversions, Text, Boolean etc).3. Good knowledge and extensive hands on experience on JDBC scenario scope of mappings (both sender...

  • SAP PI PO Consultant

    7 days ago

    Chennai, Tamil Nadu, India Tech Mahindra Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    SAP PI/PO ConsultantExperience - 5+ Yrs.Work location- ChennaiHave good knowledge and hands on experience on SAP PIPO single stack environment.Good knowledge and hands on experience on graphical mapping functions (Node, Conversions, Text, Boolean etc).Good knowledge and extensive hands on experience on JDBC scenario scope of mappings (both sender and...

  • Procurement Operations Analyst

    1 week ago

    Chennai, Tamil Nadu, India Golden Opportunities Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    Procurement Operations Analyst - Buyer We are seeking a highly skilled Procurement Operations Analyst - Buyer to join our team in Chennai. The ideal candidate will have experience in procurement, source to pay, and purchase management. The successful candidate will be responsible for monitoring and managing all Purchase Requisitions (PRs) and Purchase Orders...

  • Data analyst

    3 days ago

    Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time

    About UsAmadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking a Data Analyst & POS Support Executive who will be at the intersection of analytics, technology, and store...

  • Data Analyst

    4 weeks ago

    Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time

    About UsAmadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking a Data Analyst & POS Support Executive who will be at the intersection of analytics, technology, and store...

  • Data Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time

    About UsAmadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking a Data Analyst & POS Support Executive who will be at the intersection of analytics, technology, and store...

  • Data Analyst

    7 days ago

    Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time

    About UsAmadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking a Data Analyst & POS Support Executive who will be at the intersection of analytics, technology, and store...

  • Data Analyst

    7 days ago

    Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time

    About Us Amadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking a Data Analyst & POS Support Executive who will be at the intersection of analytics, technology, and store...

  • Data Analyst

    1 week ago

    Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time US$ 40,000 - US$ 80,000 per year

    About UsAmadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking aData Analyst & POS Support Executivewho will be at the intersection ofanalytics, technology, and store...