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Senior Manager

3 months ago

new delhi, India TRAVELBULLZ.COM Full time

TRAVELBULLZ.COM is a wholesale booking engine that provides intelligent travel solutions worldwide. With over 1 Million hotels in more than 100 countries worldwide, we offer a variety of tours, transfers, and attractions. We are deeply committed to providing quality service to our channel partners.


Role Description

This is a full-time on-site role in New Delhi for a Hotel Reservations Manager.


Responsibilities for Hotel Business PNL and KPI include but not limited to :


  • Overall Management of Hotel Reservations Team and KPIs
  • Compliance of SOP, TAT and SLA with internal and external customers
  • Escalation Management and Guest Service Excellence
  • Emergency number management
  • Conflict and Dispute resolution
  • Negotiating with hotels/suppliers for query resolution.
  • Teams / Line/ WhatsApp/ Skype management with clients and partners
  • Monitoring and review of daily task management
  • Daily, weekly and monthly reports.
  • Review, analyse and forecast operations requirements and implement processes to ensure smooth operations.
  • Effective inter-departmental coordination to forecast and resolve issues.
  • Positive and productive coordination with hotel and travel partners.
  • Hiring and Training.
  • Supervise daily work & roster management,


Eligibility & Skillset Required:


  • Min of 8-10 years of experience in the travel industry and hotel reservations process.
  • Knowledge of online booking engines, B2B Business.
  • Leadership skills
  • Problem-solving, Decision Making, Mentoring, Planning
  • Attention to detail
  • Strategy, Team Management, Interpersonal Skills
  • Display initiative, ownership and capability of making sound judgements.