Senior Consultant-AI- Service Now
3 days ago
Key Responsibilities- Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.- Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.- Build and extend Generative AI capabilities leveraging ServiceNow’s Gen AI features for knowledge article summarization, case deflection, and intelligent content generation.- Integrate AI models (ServiceNow-native and external LLMs/ML APIs such as OpenAI, Azure OpenAI, Google Vertex, etc.) with ServiceNow workflows.- Ensure AI governance, security, fairness, and ethical use of generative models aligned with organizational and compliance standards.- Collaborate with architects, business analysts, and stakeholders to capture requirements for AI-enabled enhancements.- Mentor junior developers and contribute to best practices, coding standards, and knowledge sharing.- Troubleshoot, optimize, and improve AI model performance, ensuring seamless end-user experiences.Required Skills and Experience- 5+ years of ServiceNow development experience with strong proficiency across ITSM, CSM, ITOM, and related modules.- Proven experience in ServiceNow AI Frameworks: Virtual Agent, NLU, Agent Workflows, and Predictive Intelligence.- Expertise in ServiceNow Generative AI capabilities (Gen AI Controller, prompt management, knowledge summarization, and conversational case summarization).- Strong understanding of Agentic AI models for task orchestration, dynamic workflow automation, and reasoning-based automation.- Familiarity with AI model training, fine-tuning, prompt engineering, and RAG (Retrieval Augmented Generation) patterns.- Strong programming and scripting skills: JavaScript, Glide API and integrations.- Good understanding of APIs, REST/SOAP integrations, ServiceNow Integration Hub, and event-driven architectures.- Experience in implementing enterprise-grade conversational design: AI personas, intent recognition, multi-turn conversations, escalation flows.- Excellent problem-solving skills with the ability to design scalable AI-driven ServiceNow solutions.Preferred Qualifications- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).- Certification or proven working knowledge in ServiceNow AI/ML and Gen AI capabilities (Virtual Agent, Predictive Intelligence, Gen AI Controller).- Prior involvement in AI COE or AI Center for Enablement initiatives within enterprise ecosystems.- Hands-on experience with at least one external LLM integration (OpenAI, Anthropic, Azure, or Google).- Scripting skills: Python (for ML/AI model integrations).
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Senior Project Manager Service Now
3 days ago
Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Senior Consultant-AI- Service Now
3 days ago
hyderabad, India NTT DATA Business Solutions Full timeKey ResponsibilitiesDesign and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative AI...
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Senior Consultant-AI- Service Now
3 days ago
Hyderabad, India NTT DATA Business Solutions Full timeKey ResponsibilitiesDesign and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative AI...
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Senior Consultant-AI- Service Now
2 days ago
Hyderabad, India NTT DATA Business Solutions Full timeKey Responsibilities Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative...
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Senior Consultant-AI- Service Now
3 days ago
hyderabad, India NTT DATA Business Solutions Full timeKey Responsibilities Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support. Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases. Build and extend Generative...
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Senior Consultant-AI- Service Now
2 days ago
Hyderabad, India NTT DATA Business Solutions Full timeKey Responsibilities Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support. Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases. Build and extend Generative...
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Sevice now gen ai
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Hyderabad, India Tata Consultancy Services Full timeRole-Service NOW Gen AIRequired Technical Skill Set -Service Now, ITSM, ITOMExperience Range-6 to 10 YearsLocation-Pan IndiaDesired Competencies:Must-Have:Technical Competency1. Generative AI FundamentalsUnderstanding of LLMs (Large Language Models) like GPT-4, Gemini, and Nemotron.Familiarity with prompt engineering and model tuning.Knowledge of...
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Sevice now gen ai
2 weeks ago
Hyderabad, India Tata Consultancy Services Full timeRole-Service NOW Gen AIRequired Technical Skill Set -Service Now, ITSM, ITOMExperience Range-6 to 10 YearsLocation-Pan IndiaDesired Competencies:Must-Have:Technical Competency1. Generative AI FundamentalsUnderstanding of LLMs (Large Language Models) like GPT-4, Gemini, and Nemotron.Familiarity with prompt engineering and model tuning.Knowledge of...
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Consultant – Service Now Developer
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Hyderabad, Telangana, India GENPACT Full timeReady to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...
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Senior Project Manager Service Now
1 day ago
Hyderabad, Telangana, India GENPACT Full timeReady to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...
