Senior Consultant-AI- Service Now
4 weeks ago
Key ResponsibilitiesDesign and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative AI capabilities leveraging ServiceNow’s Gen AI features for knowledge article summarization, case deflection, and intelligent content generation.Integrate AI models (ServiceNow-native and external LLMs/ML APIs such as OpenAI, Azure OpenAI, Google Vertex, etc.) with ServiceNow workflows.Ensure AI governance, security, fairness, and ethical use of generative models aligned with organizational and compliance standards.Collaborate with architects, business analysts, and stakeholders to capture requirements for AI-enabled enhancements.Mentor junior developers and contribute to best practices, coding standards, and knowledge sharing.Troubleshoot, optimize, and improve AI model performance, ensuring seamless end-user experiences.Required Skills and Experience5+ years of ServiceNow development experience with strong proficiency across ITSM, CSM, ITOM, and related modules.Proven experience in ServiceNow AI Frameworks: Virtual Agent, NLU, Agent Workflows, and Predictive Intelligence.Expertise in ServiceNow Generative AI capabilities (Gen AI Controller, prompt management, knowledge summarization, and conversational case summarization).Strong understanding of Agentic AI models for task orchestration, dynamic workflow automation, and reasoning-based automation.Familiarity with AI model training, fine-tuning, prompt engineering, and RAG (Retrieval Augmented Generation) patterns.Strong programming and scripting skills: JavaScript, Glide API and integrations.Good understanding of APIs, REST/SOAP integrations, ServiceNow Integration Hub, and event-driven architectures.Experience in implementing enterprise-grade conversational design: AI personas, intent recognition, multi-turn conversations, escalation flows.Excellent problem-solving skills with the ability to design scalable AI-driven ServiceNow solutions.Preferred QualificationsServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).Certification or proven working knowledge in ServiceNow AI/ML and Gen AI capabilities (Virtual Agent, Predictive Intelligence, Gen AI Controller).Prior involvement in AI COE or AI Center for Enablement initiatives within enterprise ecosystems.Hands-on experience with at least one external LLM integration (OpenAI, Anthropic, Azure, or Google).Scripting skills: Python (for ML/AI model integrations).
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Senior consultant-ai- service now
3 days ago
Hyderabad, India NTT DATA Business Solutions Full timeKey Responsibilities- Design and implement Agentic AI-driven workflows in Service Now for task automation, intelligent recommendations, and contextual decision support.- Develop and configure Conversational AI solutions using Service Now Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.- Build and extend...
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Senior consultant-ai- service now
1 day ago
Hyderabad, India NTT DATA Business Solutions Full timeKey Responsibilities- Design and implement Agentic AI-driven workflows in Service Now for task automation, intelligent recommendations, and contextual decision support.- Develop and configure Conversational AI solutions using Service Now Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.- Build and extend...
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Principal Engineer
2 weeks ago
Hyderabad, India GrowthAXL Full timePrincipal Engineer – Service Now – Now Assist AI Agents Job Description **Role:** - Principal Engineer for ServiceNow focusing on Now Assist AI Agents - Lead the development of modern Service Management and Automation solutions, primarily in Healthcare - Design, develop, and own AI agent platform components, including prompt engineering, integrations,...
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Senior servicenow consultant
2 weeks ago
Hyderabad, India S2Integrators Full timeRole OverviewThe Senior Service Now Consultant is a strategic and technical leader responsible for the end-to-end design, development, and delivery of complex solutions on the Service Now platform. This role requires a blend of deep technical expertise, advanced consulting skills, and the ability to lead and mentor development teams while managing senior...
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Senior servicenow consultant
1 week ago
Hyderabad, India S2Integrators Full timeRole OverviewThe Senior Service Now Consultant is a strategic and technical leader responsible for the end-to-end design, development, and delivery of complex solutions on the Service Now platform. This role requires a blend of deep technical expertise, advanced consulting skills, and the ability to lead and mentor development teams while managing senior...
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Principal Engineer
1 week ago
Hyderabad, Telangana, India GrowthAXL Full timePrincipal Engineer - Service Now - Now Assist AI Agents Role - Principal Engineer for ServiceNow focusing on Now Assist AI Agents - Lead the development of modern Service Management and Automation solutions primarily in Healthcare - Design develop and own AI agent platform components including prompt engineering integrations and workflows - Act as a...
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Senior Project Manager Service Now
4 weeks ago
Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Senior Consultant-AI- Service Now
4 weeks ago
Hyderabad, India NTT DATA Business Solutions Full timeKey Responsibilities Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative AI...
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Senior Consultant-AI- Service Now
3 weeks ago
Hyderabad, India NTT DATA Business Solutions Full timeKey ResponsibilitiesDesign and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative AI...
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Senior Consultant-AI- Service Now
3 weeks ago
Hyderabad, India NTT DATA Business Solutions Full timeKey ResponsibilitiesDesign and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.Build and extend Generative AI...
