Consultant – Service Now Developer

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting Applications for the role of Consultant - Service Now Developer In this role you will be Managing Production tasks including ServiceNow Application maintenance including version upgrades Coordinate upgrades to Production and Sub-Production instances coordinate sub-production testing evaluation and regression remediation Perform day-to-day administration of the ServiceNow Platform Responsibilities Working knowledge in all aspects of ServiceNow Applications development Participate in solution discussions and contribute to user story creation Collaborate with Business Analyst Architect and Technical Lead Code configure technical solution as per requirements Perform Unit testing resolve defects identified in Unit testing Develop features bug fixes and write various Server-side and client-side scripts ServiceNow Integrations using Spokes and custom API with external tools Manage Production support tasks including ServiceNow Application maintenance including version upgrades Coordinate upgrades to Production and Sub-Production instances coordinate sub-production testing evaluation and regression remediation Perform day-to-day administration of the ServiceNow Platform Work with a remote team requiring ability to communicate well via phone and email writing skills Stay current with new and updated capabilities of the ServiceNow Platform Maintain the integrity of the ServiceNow platform across the organization Assisting in troubleshooting effort Monitor and review patch release issues Qualifications we seek in you Minimum Qualifications Certified System Administrator CSA in ServiceNow Understanding Agile and SCRUM Experience in administering Now Platform Strong hand-on experience in Java scripting debugging and deployment using update sets for new applications enhancements and version upgrades Hands-on Experience working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists API s Service Portal etc Web Services integration experience particularly REST IT Graduate Preferred Qualifications Skills Certified SNOW Application Developer MCAD Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training