Lead Consultant – Service Now Developer

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting Applications for the role of Lead Consultant - Service Now Developer In this role you will be the technical owner manage a team of developers assign their tasks provide technical guidance as required Responsibilities You are the technical owner and manage a team of developers assign their tasks and provide technical guidance as needed Mentor and lead a team of developers Participate in requirement discovery with clients design and develop solutions for the ServiceNow platform ranging from current feature enhancements and bug fixes to full application suite deployment Carry out agile sprint-defined development tasks to support release cycles including execution of development unit testing functional testing and overall peer review of team member work Reviews design and code per sprint to ensure quality Creation and customization of complex workflows and custom workflow activities Coordinate with Client Architects Business Analysts and developers to translate business requirements to technical requirements and development tasks Contribute and review user stories Build and maintain technical documentation Monitor health usage and overall compliance of ServiceNow and its applications Develop a keen understanding of the products we implement and client business Provide production support and be able to resolve problems under pressure Assists in project estimation Participate in regular Knowledge Transfer sessions with ServiceNow Developers Stay current with new and updated capabilities of the ServiceNow Platform Coordinate upgrades to Production and Sub-Production instances Coordinate sub-production testing evaluation and regression remediation Participate in blueprinting workshops and contribute with documentation and effort estimation Support COE in continuous development of training paths for professional advancement Contribute to ongoing definition of best development and solution practices Lead training workshops as mean to spread experiences gained across the practice Qualifications we seek in you Minimum Qualifications Demonstrate prior experience in leading client projects as a technical lead Certified System Administrator CSA Mainline Implementor certifications ITSM Implementation experience of ITSM module Strong hand-on experience in Java scripting debugging and deployment using update sets for new applications enhancements and version upgrades Hands-on Experience working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists API s Service Portal etc Excellent communication Skills for client facing roles Good management analytic problem solving interpersonal skills Self-motivated Positive outlook result oriented Preferred Qualifications Skills Knowledge of Azure DevOps TFS Jira Rally Etc Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training