Infosys BPM is hiring for Supply Chain

2 weeks ago

pune, India Infosys BPM Full time

Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore Location


JOB DESCRIPTION:

  • Job Location: Pune/ Bangalore
  • Qualification: Any Graduates (15 years Graduation)
  • Shifts: 24*7
  • Experience: 1-3 Years
  • Role: Process Executive/Senior Process Executive
  • Notice Period: Immediate


NOTE: Only Immediate joiners


Purpose of the Role: Senior Process Executive executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of Infosys.

Essential Qualifications, Training and Experience:

  • Minimum of 1-year experience as a Process Associate.
  • Any Graduate/Post graduate Order Management; primarily should have handled activities like Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
  • Experience in working in any of the ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.
  • Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.
  • Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
  • Ability to work effectively as part of a team
  • Should be flexible to work in any shifts and Work from Office mode
  • Ready to work from client location


Personal Attributes required:

  • Good analytical and problem-solving skills
  • Eye for detail to ensure high accuracy.
  • Good communication skills with experience in handling stakeholders both internal and customers
  • Ability to work well under pressure
  • Ability to work on your own initiative
  • Willingness to learn new processes and tasks


Competencies

  • Client Centricity & Business Metric Management
  • IBPO Business Operations & processes
  • Knowledge of Operations Management
  • Quality, Knowledge & Continuous Improvement Management
  • SLAs & Performance Management
  • Learning and Innovation
  • Customer Orientation
  • Driving Organizational Results
  • High Impact Communication
  • Analytical Ability


SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.


Process Compliance: Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards


Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user


Knowledge Management: Shares experiences in order to facilitate capture of tacit knowledge


Process Reengineering: Delivers on the new process / approach to meet client / internal goals


Others: Serve as backup support to others on the team with the resolution of more complex or unusual problems.


If interested, please share your resume with below details to to schedule the interview.

  • Name:
  • Email:
  • Mobile Number:
  • Graduation & Year of passing:
  • Post-Graduation & year of passing (If applicable):
  • Total experience:
  • Relevant experience:
  • Current Company name:
  • Current CTC:
  • Expected CTC:
  • Notice period:
  • Current location:


Thanks & Regards

Varshini. S

HR - Senior Process Executive

Infosys BPM Ltd.

  • Infosys BPM is hiring for Supply Chain

    3 days ago

    pune, India Infosys BPM Full time

    Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore LocationJOB DESCRIPTION:Job Location : Pune/ BangaloreQualification : Any Graduates (15 years Graduation)Shifts: 24*7Experience: 1-3 YearsRole: Process Executive/Senior Process ExecutiveNotice Period: ImmediateNOTE: Only Immediate joinersPurpose of the Role: Senior Process...

  • Senior Infosys Bpm Hiring For Customer Support

    2 weeks ago

    Pune, India Infosys BPM Full time

    Greetings from Infosys BPM Ltd., We are hiring Customer Support in Pune, please walk-in for the interview on 30 April 24 at Nagpur Note: Please carry a copy of this email to the venue. Interview details: Interview Date: 30 April 2024 Interview Time: 10 AM to 1:30 PM IST Address of the Interview Venue: Location: Nagpur Event Venue...

  • Infosys BPM is hiring for Supply Chain

    2 weeks ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore LocationJOB DESCRIPTION:Job Location: Pune/ BangaloreQualification: Any Graduates (15 years Graduation)Shifts: 24*7Experience: 1-3 YearsRole: Process Executive/Senior Process ExecutiveNotice Period: ImmediateNOTE: Only Immediate joinersPurpose of the Role: Senior Process Executive...

  • Infosys BPM is hiring for Supply Chain

    2 weeks ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore LocationJOB DESCRIPTION:Job Location: Pune/ BangaloreQualification: Any Graduates (15 years Graduation)Shifts: 24*7Experience: 1-3 YearsRole: Process Executive/Senior Process ExecutiveNotice Period: ImmediateNOTE: Only Immediate joinersPurpose of the Role: Senior Process Executive...

  • Infosys BPM is hiring for Supply Chain

    1 week ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore LocationJOB DESCRIPTION:- Job Location: Pune/ Bangalore- Qualification: Any Graduates (15 years Graduation)- Shifts: 24*7- Experience: 1-3 Years- Role: Process Executive/Senior Process Executive- Notice Period: ImmediateNOTE: Only Immediate joinersPurpose of the Role: Senior Process...

  • Infosys BPM is hiring for Supply Chain

    2 weeks ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore LocationJOB DESCRIPTION:Job Location: Pune/ BangaloreQualification: Any Graduates (15 years Graduation)Shifts: 24*7Experience: 1-3 YearsRole: Process Executive/Senior Process ExecutiveNotice Period: ImmediateNOTE: Only Immediate joinersPurpose of the Role:Senior Process Executive...

  • Infosys BPM is hiring Accountant roles in Pune Location

    1 week ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring Accountant roles in Pune LocationLocation of posting: PuneShift: Night shiftQualification: BCOM/BBA/MBA/MCOMExperience – 2+ yearsJOB description:Accounts Receivables, Cash Application, and allocationUnderstanding on Credit ManagementCredit Insurance and follow-up.Forecasting of cash flowsOrder approvals.Other Monthly ReportingGood...

  • Infosys BPM is hiring Accountant roles in Pune Location

    1 week ago

    pune, India Infosys BPM Full time

    Infosys BPM is hiring Accountant roles in Pune LocationLocation of posting: PuneShift: Night shiftQualification: BCOM/BBA/MBA/MCOMExperience – 2+ yearsJOB description:Accounts Receivables, Cash Application, and allocationUnderstanding on Credit ManagementCredit Insurance and follow-up.Forecasting of cash flowsOrder approvals.Other Monthly ReportingGood...

  • Infosys BPM Hiring For Customer Support

    1 week ago

    Pune, India Infosys BPM Full time

    Greetings from Infosys BPM Ltd.,We are hiring Customer Support in Pune, please walk-in for the interview on 30 April 24 at NagpurNote: Please carry a copy of this email to the venue.Interview details:Interview Date: 30 April 2024Interview Time: 10 AM to 1:30 PM ISTAddress of the Interview Venue:Location: NagpurEvent Venue Address:Infosys limited Nagpur SEZ...

  • Infosys BPM Hiring For Customer Support

    4 weeks ago

    Pune, India Infosys BPM Full time

    Greetings from Infosys BPM Ltd.,We are hiring Customer Support in Pune, please walk-in for the interview on 30 April 24 at NagpurNote: Please carry a copy of this email to the venue.Interview details:Interview Date: 30 April 2024 Interview Time: 10 AM to 1:30 PM ISTAddress of the Interview Venue:Location: NagpurEvent Venue Address: Infosys limited Nagpur SEZ...

  • Infosys BPM Hiring For Customer Support

    4 weeks ago

    Pune, India Infosys BPM Full time

    Greetings from Infosys BPM Ltd.,We are hiring Customer Support in Pune, please walk-in for the interview on 30 April 24 at NagpurNote: Please carry a copy of this email to the venue.Interview details:Interview Date: 30 April 2024 Interview Time: 10 AM to 1:30 PM ISTAddress of the Interview Venue:Location: NagpurEvent Venue Address: Infosys limited Nagpur SEZ...

  • Infosys BPM is hiring Accountant roles in Pune Location

    1 week ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring Accountant roles in Pune LocationLocation of posting: PuneShift: Night shiftQualification: BCOM/BBA/MBA/MCOMExperience – 2+ yearsJOB description:Accounts Receivables, Cash Application, and allocation Understanding on Credit ManagementCredit Insurance and follow-up.Forecasting of cash flowsOrder approvals.Other Monthly ReportingGood...

  • Infosys BPM is hiring Accountant roles in Pune Location

    1 week ago

    pune, India Infosys BPM Full time

    Infosys BPM is hiring Accountant roles in Pune Location Location of posting: Pune Shift: Night shift Qualification: BCOM/BBA/MBA/MCOM Experience – 2+ years JOB description: Accounts Receivables, Cash Application, and allocation Understanding on Credit Management Credit Insurance and follow-up. Forecasting of cash flows Order approvals. Other Monthly...

  • Infosys BPM is hiring Accountant roles in Pune Location

    7 days ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring Accountant roles in Pune LocationLocation of posting: PuneShift: Night shiftQualification: BCOM/BBA/MBA/MCOMExperience – 2+ yearsJOB description:Accounts Receivables, Cash Application, and allocation Understanding on Credit ManagementCredit Insurance and follow-up.Forecasting of cash flowsOrder approvals.Other Monthly ReportingGood...

  • Infosys BPM is hiring for US Payroll for Pune Location

    1 day ago

    pune, India Infosys BPM Full time

    Infosys BPM is hiring for US Payroll for Pune LocationJOB DESCRIPTION:Job Location : PuneQualification : Any Graduates (15 years Graduation)Shifts: Flexible ShiftExperience: Min 6 YearsRole: Operation ManagerNOTE: Team Handling experience on paper MandatoryRole & responsibilities• Ensure compliance with federal, state and local Payroll laws in multiple...

  • Infosys BPM is hiring for US Payroll for Pune Location

    1 day ago

    pune, India Infosys BPM Full time

    Infosys BPM is hiring for US Payroll for Pune Location JOB DESCRIPTION: Job Location: Pune Qualification: Any Graduates (15 years Graduation) Shifts: Flexible Shift Experience: Min 6 Years Role: Operation Manager NOTE: Team Handling experience on paper Mandatory Role & responsibilities • Ensure compliance with federal, state and local Payroll laws in...

  • Infosys BPM is hiring for US Payroll for Pune Location

    1 day ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for US Payroll for Pune LocationJOB DESCRIPTION:Job Location: PuneQualification: Any Graduates (15 years Graduation)Shifts: Flexible ShiftExperience: Min 6 YearsRole: Operation ManagerNOTE: Team Handling experience on paper MandatoryRole & responsibilities• Ensure compliance with federal, state and local Payroll laws in multiple...

  • Infosys BPM is hiring for "Power Automation, Power Apps, Python" For Pune/Bangalore Location

    2 weeks ago

    pune, India Infosys BPM Full time

    Infosys BPM is hiring for "Power Automation, Power Apps, Python" For Pune/Bangalore LocationJob Location : Pune/BangaloreQualification : BE/BtechShifts: Flexible ShiftExperience: Min 5 YearsRole: Technology AnalystResponsibilities:Handling power platform projects as lead developer.Gathering requirements from stakeholders and validating best fit...

  • Infosys BPM is hiring for US Payroll for Pune Location

    2 days ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for US Payroll for Pune LocationJOB DESCRIPTION:Job Location: PuneQualification: Any Graduates (15 years Graduation)Shifts: Flexible ShiftExperience: Min 6 YearsRole: Operation ManagerNOTE: Team Handling experience on paper MandatoryRole & responsibilities• Ensure compliance with federal, state and local Payroll laws in multiple...

  • Infosys BPM is hiring for US Payroll for Pune Location

    2 days ago

    Pune, India Infosys BPM Full time

    Infosys BPM is hiring for US Payroll for Pune LocationJOB DESCRIPTION:Job Location: PuneQualification: Any Graduates (15 years Graduation)Shifts: Flexible ShiftExperience: Min 6 YearsRole: Operation ManagerNOTE: Team Handling experience on paper MandatoryRole & responsibilities• Ensure compliance with federal, state and local Payroll laws in multiple...