
Customer Service Manager
6 days ago
Experience: 3-5 Years
Profile : Import Customer Service
Ctc: 50 to 65k
Location: Fort, Mumbai
Customer Service – Import
- Handling shipments Air / Sea (LCL, FCL, AIR)
- Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
- Preparing CAN copies and sending Cnee with arrival Details
- Resolving the issues & query of customers regarding daily routing orders.
- Execute order request – calls / email
- Email suppliers, carrier & customers with shipping updates
- Track shipments and confirm receipt & arrivals of shipments.
- Ensure customer experience by addressing customer concerns and resolving issues
- Responsible for answering and routing phone calls, handling enquires
- Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
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Job Type: Full-time
Pay: Up to ₹700,000.00 per month
Application Question(s):
- How many years of experience in Logistic ?
Experience:
- Customer service: 5 years (Required)
- client handling: 5 years (Required)
Work Location: In person
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