Customer Service Manager

6 days ago


Mumbai, India Orbitouch outsourcing pvt ltd Full time

Experience: 3-5 Years

Profile : Import Customer Service

Ctc: 50 to 65k

Location: Fort, Mumbai

Customer Service – Import

  • Handling shipments Air / Sea (LCL, FCL, AIR)
  • Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
  • Preparing CAN copies and sending Cnee with arrival Details
  • Resolving the issues & query of customers regarding daily routing orders.
  • Execute order request – calls / email
  • Email suppliers, carrier & customers with shipping updates
  • Track shipments and confirm receipt & arrivals of shipments.
  • Ensure customer experience by addressing customer concerns and resolving issues
  • Responsible for answering and routing phone calls, handling enquires
  • Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

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Job Type: Full-time

Pay: Up to ₹700,000.00 per month

Application Question(s):

  • How many years of experience in Logistic ?

Experience:

  • Customer service: 5 years (Required)
  • client handling: 5 years (Required)

Work Location: In person



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