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Customer Success Manager
1 week ago
Responsibilities:
Partner with other teams such as Sales, Implementation Consultant, and Customer Education post-sales to implement products and solutions.
Act as a business partner to our customers by learning their business model, then partnering with them to set outcomes and measure objectives.
Leverage client usage and industry metrics to obtain insights and best practices that drive customer engagement and product adoption.
Deliver scalable programs such as webinars to drive continued product adoption and ongoing engagement with our customers.
Cross-sell new products to existing customers
Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base.
Requirements:
5+ years of experience managing a portfolio of B2B business, either in Customer Success, Account Management, or Consulting role
Understand customer business goals, identify potential issues, and develop solutions that ensure customer happiness.
Ability to drive initiatives by collaboratively working across teams (Product Management, Sales, Engineering) and structuring approaches to new opportunities.
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