Customer Success Manager
2 days ago
We are looking for a driven and experienced Customer Success Manager (CSM) to join our growing team. In this role, you will be responsible for building strong relationships with our customers, ensuring they achieve maximum value from our SaaS platform, and driving long-term customer success.
Responsibilities:
Onboard new customers and ensure a smooth transition to our platform.
Develop a deep understanding of customer needs and challenges.
Proactively engage with customers to identify opportunities for growth and maximize their success.
Provide ongoing product training and support.
Track customer health metrics and identify at-risk accounts.
Escalate customer issues and work with internal teams to resolve them efficiently.
Gather and analyze customer feedback to improve the product and customer experience.
Develop and deliver customer success programs and initiatives.
Requirements
Bachelor's degree in a relevant field (business, marketing, communications) or equivalent experience.
Minimum of 5 years of experience in customer success, account management, or a related role.
Proven track record of exceeding customer success goals.
In-depth knowledge of SaaS products and the customer success lifecycle.
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Benefits
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Be part of a team that is passionate about customer success.
Make a real impact on the growth of our company.
RequirementsBachelor's degree in a relevant field (business, marketing, communications) or equivalent experience. Minimum of 5 years of experience in customer success, account management, or a related role. Proven track record of exceeding customer success goals. In-depth knowledge of SaaS products and the customer success lifecycle. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team.
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India Simpliwork Full timeDepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...
-
Customer Success Manager
4 weeks ago
Delhi, India Simpliwork Full timeDepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...
-
Customer Success Manager
1 week ago
Delhi, India Simpliwork Full timeDepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting ToCOOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point...
-
Customer Success Manager
1 month ago
delhi, India Simpliwork Full timeDepartment Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India Simpliwork Full timeDepartment Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...
-
Customer Success Manager
2 weeks ago
delhi, India Simpliwork Full timeDepartment Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...
-
Customer Success Manager
2 days ago
Delhi, India WATI.io Full timeWati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...
-
Customer Success Manager
3 months ago
delhi, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....
-
Customer Success Manager
4 weeks ago
delhi, India ProManage.biz Full timeAbout Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...
-
Customer Success Manager
3 weeks ago
Delhi, India ProManage.biz Full timeAbout Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...
-
Customer Success Manager
1 week ago
Delhi, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India ProManage Full timeAbout Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India ProManage Full timeAbout Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India PeopleStrong Full timeOverview:We are seeking a dynamic and experienced Customer Success Manager to join our team in Gurgaon. The ideal candidate will have a minimum of 3 years of experience, with a preference for prior experience in HR for the Tech industry. The Customer Success Manager will be responsible for managing PeopleStrong customers, focusing on ensuring customer...
-
Customer Success Manager
4 days ago
Delhi, India BayOne Solutions Full timePosition:Sr. Customer Success ManagerLocation:India(Remote)Type:Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...
-
Customer Success Manager
4 weeks ago
delhi, India BayOne Solutions Full timePosition: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...
-
Customer Success Manager
4 weeks ago
delhi, India BayOne Solutions Full timePosition: Sr. Customer Success ManagerLocation: India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India BayOne Solutions Full timePosition: SrCustomer Success ManagerLocation:India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverablesWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...
-
Customer Success Manager
7 days ago
delhi, India Xeno Private Limited Full timeCustomer Sucess ManagerLocation - Delhi/BangaloreXeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India Plat4mation Full timeCustomer Success ManagerBecome part of our enthusiastic Managed Services team, and get to deliver high quality solutions, contribute to customers' success and the development of our organization. So, do you love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? And are you driven by...