Customer Success Manager

1 week ago

Delhi, Delhi, India ProManage Full time
About Pro-Manage


Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta Whats App/Instagram, Knowlarity Cloud telephony and others.

Pro-Manage is a powerful and sophisticated marketing Saa S platform that has attracted highly

regarded brands as its clients:
Shriram Finance, Mahindra Finance, DHL, Eurokids, Ujjivan Small Finance, India One, Apollo Pharmacy, Sterling Resorts and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies.

The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India's largest digital business and

consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.


Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing Saa S platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest
Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Who is a Customer Success Manager?


Are you passionate about building positive, strong, profitable and enduring relationships with customers? Do you prioritize customer needs and goals? Are you excited about guiding and engaging with customers to rev up the sales graph? If you enjoy taking on challenging assignments that not only make a huge difference but also add greatly to your expertise and self-confidence, we can't wait to talk to you.

We have the perfect engagement for you and it's not just a job.

It's where you would work hands-on to make a meaningful impact to millions of customers by powering their digital business growth.

Technology savvy customer success manager who possesses a strong drive for results.

Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, ensure repeat business from customers, contributing to repeat sales and minimizing churn.

The individual should also be able to provide insights on customer-to-business interactions, improve customer experience through product & technology support, liaise with operations and customer support team for seamless customer experience

Successful candidates must be social, analytical, possess an aptitude for learning our product, and be able to communicate clearly and effectively.

The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

As a Customer Success Manager, you will:
Support customer success function to drive retention and multiply business from existing customers
Use digital channels and use them to drive awareness, visibility and content strategy for customer
Plan digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising for customers
Maintain social media presence across all digital channels for customers
Measure and report on the performance of all digital marketing campaigns
Perform market research, strategize and create content to aid in the success of marketing campaigns
Sustain business growth and profitability by maximizing value
Analyze customer data to improve customer experience
Improve onboarding processes
Evaluate and improve tutorials and other communication infrastructure
Manage all elements of the project such as technology, product, communications, training, development
Collect and analyze regular reviews of the business and customers in order to better understand projects in the future and customer's expectations
Meetup with key stakeholders to discuss strategic logistics plans to minimize the delivery cycle to the customer
Cross-collaboration with internal teams neutralize issues effectively and efficiently and deliver on customer KPI
Provide customers with great experience and service, efficiently implement the procedures and policies of the company into executing an innovative process
Mediate between clients and the organization
Handle and resolve customer requests and complaints
Minimize customer churn
Aid in product design and product development

Requirements:
Engineering degree with an MBA
Highly organized and able to multi-task
Self-driven and proactive nature
Excellent communication and interpersonal skills
Demonstrate leadership qualities
High computer literacy and ability to learn new software products
Knowledge of customer success processes
Experience in document creation
Looking for immediate joiners.

What's in it for you?

Opportunity to influence millions of customers
Gateway to a rocking revenue lead/ digital marketing lead career
Vast scope to acquire multi-faceted skills as Pro Manage navigates some under-leveraged opportunities
Opportunity to create a huge value to Enterprises and Corporates across the country

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