Technical Customer Success Manager

1 week ago


Delhi, Delhi, India a Snaphyre Client Full time

Our client, a fast-growing SaaS platform that simplified the management of distributed teams is looking for a Technical Success Manager in IndiaThe RoleYou will be responsible for :Serving as the primary point of contact and build and maintain post-sales relationships with customers.

Acting as a trusted advisor to ensure successful implementations and provide technical guidance, troubleshooting, and solutions to customer queries.
Identifying and addressing business and technical issues, marshaling resources across the organization for timely case resolution.
Developing and maintaining a working knowledge of customers' technical architecture and business requirements.
Conducting Customer Health Checks to ensure alignment with best standards and practices.
Contributing to the knowledge base by sharing insights and lessons learned.
Facilitating the use Case Workshops to align the solutions with customer business processes.
Coordinating cross-functional project teams to address customer requirements and drive growth opportunities.

Ideal ProfileYou possess a Bachelor's degree in computer science, Information Systems, Engineering or equivalent experience.
You have at least 3 years of experience in customer-facing roles such as technical consulting or enterprise customer support.
You have excellent written, verbal, and presentation skills for technical and management clients.
You have strong organizational skills to manage competing client demands, multiple priorities, and projects.
You possess strong analytical skills regarding technical and project management issues.
You have experience in customer-facing roles such as technical consulting or enterprise customer support.
You have the ability troubleshoot technical issues and determine appropriate resolution paths.
You have an exemplary customer service attitude with business development and customer relationship management experience.
You have the ability to facilitate cross-team collaboration and coordinate resources effectively.


What's on Offer?Join our client's diverse team of highly motivated people who are committed to achieving outstanding results, and helping companies build manage distributed teams with easeFast-track career growth while working in a flexible work environment.



  • Delhi, Delhi, India Snaphunt Full time

    The OfferJoin our client's diverse team of highly motivated people who are committed to achieving outstanding results, and helping companies build manage distributed teams with easeFast-track career growth while working in a flexible work environment.The JobYou will be responsible for :Serving as the primary point of contact and build and maintain post-sales...


  • Delhi, Delhi, India OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Delhi, Delhi, India OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Delhi, Delhi, India OPSWAT Full time

    Join Our Team at OPSWAT! OPSWAT is a leading global cybersecurity company that has been providing top-notch solutions for enterprises since 2002. Our mission is to identify, detect, and remediate advanced security threats from data and devices entering and exiting networks. With a stellar track record of being trusted by over 1,000 organizations worldwide...


  • Delhi, Delhi, India OPSWAT Full time

    Protecting the World's Critical InfrastructureOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data...


  • Delhi, Delhi, India OPSWAT Full time

    Protecting the World's Critical Infrastructure OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data...


  • Delhi, Delhi, India BayOne Solutions Full time

    Position: SrCustomer Success ManagerLocation:India(Remote)Type: Full-timeRequired Support in America, Europe and APAC Time ZoneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverablesWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...


  • Delhi, Delhi, India nOps Full time

    About the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what's provisioned. nOps's ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we're just getting started. Our platform helps Engineering and DevOps...


  • Delhi, Delhi, India MVC Resources Full time

    Job DescriptionWorking Arrangement:HybridAbout Us: At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence with...


  • Delhi, Delhi, India Navisite Full time

    Position Summary:Customer Success Manager – Assistant Manager/ManagerJOB SUMMARYThe Manager/Customer Success Management Lead develops and manages the relationship with our customers to promote a strong and trusted partnership. In addition, in this role the Manager/CSM Lead also provides leadership to a subgroup of assigned CSMs. As an advocate for the...


  • Delhi, Delhi, India Plat4mation Full time

    Customer Success ManagerBecome part of our enthusiastic Managed Services team, and get to deliver high quality solutions, contribute to customers' success and the development of our organization. So, do you love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? And are you driven by...


  • Delhi, Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...


  • Delhi, Delhi, India Navisite Full time

    Position Summary:The Customer Success Manager (CSM)develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers receive value from Navisite's services, mitigates churn, and ultimately helps grow the account. As an advocate for the customer, this key resource works with...


  • Delhi, Delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...


  • Delhi, Delhi, India ProManage Full time

    About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...


  • Delhi, Delhi, India ProManage Full time

    About Pro-ManagePro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft...


  • Delhi, Delhi, India PeopleStrong Full time

    Overview:We are seeking a dynamic and experienced Customer Success Manager to join our team in Gurgaon. The ideal candidate will have a minimum of 3 years of experience, with a preference for prior experience in HR for the Tech industry. The Customer Success Manager will be responsible for managing PeopleStrong customers, focusing on ensuring customer...


  • Delhi, Delhi, India Practo Full time

    Job Description Objective: Building positive relationship with existing Practo Plus Corporate Product customers (direct clients and brokers) and assisting them to improve employee health outcomes by up selling the relevant product and services of Practo. Key Responsibilities To manage the entire account management cycle of an existing corporate client...

  • Customer Success

    1 week ago


    Delhi, Delhi, India Boomering Inc Full time

    Job DescriptionPosition Title: Client Success - Support EngineerWork Set-up: Work On-SiteSchedule: 07:00 AM – 3:30 PM PHTSalary: Php 50, ,000.00Sign-on Bonus: TBCOur client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they offer a comprehensive...


  • Delhi, Delhi, India LeadSquared Full time

    Who we are?LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...