Senior Technical Support Engineer

3 weeks ago


ahmedabad, India TIGI HR Solution Pvt. Ltd.® Full time
Technical Support Engineer
Experience: 5+ Years
Seeking a dedicated Technical Support Engineer with 2 to 5 years of experience, open to rotating shifts including mornings, afternoons, and nights on a fortnightly basis.
Proficient in English communication, capable of comprehending and resolving client issues from diverse regions.
Skilled in multitasking, capable of addressing multiple issues either as part of a team or independently.
Profound knowledge of support and communication etiquette in day-to-day client interactions as an application analyst.
Exceptional command over English to translate complex technical concepts into easily understandable client emails.
Responsible for promptly responding to client emails regarding reported issues and queries.
Collaborating with clients for ongoing issues and product training, as well as coordinating internally with the development team.
Facilitating communication and coordination with teams in the US and UK to address client issues.
Conducting online WebEx meetings with clients to troubleshoot issues.
Preparing client environments locally, including VM setups with similar configurations, and testing/replicating reported issues and scenarios.
Testing patches and hot fixes in a local environment.
Engaging in in-house support tasks, such as database updates and preparing weekly reports.

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