Technical Support Specialist

3 weeks ago


Ahmedabad, India Paradise Placement Consultancy Full time
Responsibilities

OverviewProviding a high level of technical support in conjunction with the Customer service/Construction team.Responding to and recording all incoming technical calls and emails from installation companies /customers/manufacturers (Including troubleshooting, problem resolution, and RMA’s, etc).Quality control of the installations.Collecting feedback from installers and helping streamline installer-related activities.Maintaining good relationships with internal and external installation companies/manufacturers.Maintaining up-to-date CRM ticket records.Prioritizing and scheduling customer-requested service/maintenance requests.Informing line manager/construction manager of all serious complaints and escalation.Submit and track post-installation smart meter applications.Skill and QualificationsExperience in the solar industry or education in renewable energy is preferred.Can-do attitude.Willingness to learn.Strong interpersonal skillsAble to manage time effectively.Excellent communication skills both written and verbal.Sound computer skillsYou will have experience in the followingEngineering qualification, technical support/service, or Service Engineer background.Experience in Solar and battery system fault diagnosis preferred.Strong knowledge of electrical, solar, and battery systems.Ability to read/follow electrical diagrams.Good practical skills and a methodical approach to problem-solving.Strong telephone manners and Microsoft Office Skills.Knowledge of CRM systems.Self-motivated and the ability to work with minimal supervision.Ability to be flexible on working hours to allow coverage of both seaboards

Key Skills :

Service EngineerTechnical ServiceTroubleshootingProblem ResolutionRma’sEscalation

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