Assistant Manager-OTC

2 weeks ago


Gurgaon, India Johnson Controls International Full time

Role: -

·Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.

·Analyze accounts and achieve collection targets as per Dialer Strategy

·Responsible for overseeing collection activities of all the active customers of North America & Canada customers.

·Manage collections and provide early-stage customer service to avoid any customer complaints.

·Coordinate with cash applications team for accurate application of funds and remittance advice.

·Work on disputes of assigned portfolio to drive resolution/closure.

·Work on unapplied cash of assigned portfolio.

·Manage portfolio review calls with internal/external stakeholders.

·Process adjustments, write off, netting requests, refunds

·Account Reconciliations

·Maintain daily adherence as per business requirements

Analyzing daily AR reports to drive cash collection

Requirements :-

·Graduate/Postgraduate/Master’s degree in Commerce

·5-7 years of experience required in North America/Canada Collections

·Proficient in both verbal & written communication with excellent American pronunciation

·Proficiency in GETPAID/Collection tools.

·System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.

·Work experience in a shared service contact center in mandatory



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