Assistant Manager-OTC

2 weeks ago

Gurgaon, India Johnson Controls International Full time

Role:

Responsible for collection activities related to a broad cross section of Johnson Controls customer portfolios

Analyze accounts and set targets - Collection plan / strategy at the beginning of month

Responsible for performing collection activities on active customers in allocated portfolio to drive past due, dispute and unapplied cash reduction.

Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints

Co-ordination with customers and cash application team for remittance advise.

Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application.

Account reconciliation - follow up with sales team and review open points and request customer master team to update system.

Manage and request/enter Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off’s

Advise on issuing Dunning Letters and/or Legal Proceedings for uncollected receivables.

Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.

Analyze aging debt reports and initiate calls to, as well as receive calls from customers.

Requirement:

Graduate / Postgraduate / master’s degree in any stream

Proficient in both verbal and written business communications

Systems knowledge in ERPs (Admin/Carms, Oracle) .

Proficiency in MS Excel and Collections Tools like GetPaid, Contact Tool, High Radius will be preferred.

Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines

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