Director Of Customer Success

2 days ago

Bengaluru, India Whatjobs IN C2 Full time

Associate Director – Customer Success Role Overview We are looking for an Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our solutions. Key Responsibilities Team Leadership & People Management Hire, mentor, and scale a high-performing Customer Success team. Establish best practices, SOPs, and frameworks to drive consistency and excellence. Create a culture of accountability, collaboration, and continuous learning. Client Engagement & Value Delivery Act as a trusted advisor to senior client stakeholders, ensuring adoption, retention, and growth. Lead strategic reviews, business presentations, and value demonstrations. Manage escalations with confidence, resolving challenges proactively. Stakeholder & Peer Management Collaborate cross-functionally with Product, Sales, and Operations teams to drive customer outcomes. Influence decision-making by presenting actionable insights and business impact clearly. Represent the voice of the customer internally and drive enhancements to product & processes. Strategic Leadership Contribute to customer success strategy and long-term

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