Director of Customer Success
17 hours ago
PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations. We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients’ ongoing success with the PriceEasy platform. You will be leading a large team. Key Responsibilities: Customer Onboarding & Implementation Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients. Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments. Understand client-specific goals and configure the platform accordingly. Software Training & Enablement Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives. Create and maintain user guides, training videos, and help center documentation. Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform. Customer Success & Relationship Management Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement. Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value. Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI. Technical Support & Troubleshooting Provide first-line support on product-related questions, configurations, and usability. Escalate technical issues to product or engineering teams with proper documentation. Ensure timely resolution and follow-up for customer-reported issues. Qualifications: YOU MUST have prior team leadership experience You must have completed your Bachelors or Masters from a Tier 1 University such as IIT, IIM, ISB, NITs 5+ years experience in customer success, implementation in a SaaS or enterprise software environment. Experience working with companies that sell Software Products to B2B Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software. Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms. Comfortable conducting live demos and training for both small and large groups. Self-starter with outstanding project management, organizational, and interpersonal skills. Compensation Structure: INR 30lakhs - 50lakhs This is 100% work from Office Position in MG Road Bangalore. If this does not work for you, PLEASE DO NOT APPLY
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Director Of Customer Success
3 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeAssociate Director – Customer Success Role Overview We are looking for an Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve...
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Director Customer Success
2 weeks ago
Bengaluru, India WestBridge Capital Full timeFinBox is a Bengaluru-based fintech company providing digital credit infrastructure and risk intelligence solutions for businesses. Founded in 2015, it helps lenders streamline onboarding, accelerate lending, and make data-driven decisions through advanced APIs and AI-powered tools. Backed by investors like WestBridge Capital, FinBox recently raised $51M in...
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Director Customer Success
2 weeks ago
Bengaluru, Karnataka, India WestBridge Capital Full time US$ 12,00,000 - US$ 36,00,000 per yearFinBox is a Bengaluru-based fintech company providing digital credit infrastructure and risk intelligence solutions for businesses. Founded in 2015, it helps lenders streamline onboarding, accelerate lending, and make data-driven decisions through advanced APIs and AI-powered tools. Backed by investors like WestBridge Capital, FinBox recently raised $51M in...
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Director Customer Success
2 weeks ago
Bengaluru, Karnataka, India WestBridge Capital Full time US$ 8,16,000 - US$ 21,36,000 per yearFinBox is a Bengaluru-based fintech company providing digital credit infrastructure and risk intelligence solutions for businesses. Founded in 2015, it helps lenders streamline onboarding, accelerate lending, and make data-driven decisions through advanced APIs and AI-powered tools. Backed by investors like WestBridge Capital, FinBox recently raised $51M in...
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Director of Customer Success
3 days ago
Bengaluru, India PriceEasy AI Full timePriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer...
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Director of Customer Success
3 days ago
Bengaluru, India PriceEasy AI Full timePriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer...
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Director of Customer Success
3 days ago
Bengaluru, India PriceEasy AI Full timePriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer...
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Director of Customer Success
3 days ago
Bengaluru, India PriceEasy AI Full timePriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations. We are seeking a highly motivated Director of Customer...
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Director – Customer Success
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Bengaluru, Karnataka, India SecPod Full time ₹ 12,00,000 - ₹ 30,00,000 per yearLocation:Bengaluru, IndiaAbout SecPodSecPod is a leading cybersecurity technology company committed to preventing cyberattacks through proactive security. Its mission is to secure every connected computing device across modern enterprises by delivering preventive, automated, and intelligent cybersecurity.At the core of SecPod's offerings is theSaner Platform...
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Director of customer success
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Bengaluru, India CloudSEK Full timeWHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!Cloud SEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...
