Executive / Sr Executive / Assistant Manager CRM - Goregaon

1 day ago

Goregaon, India DTDC Express Full time

Job Description:

Location: Mumbai (Goregaon)

Working Days: Monday - Saturday

Time: 9:30AM - 6:00PM

No of Openings: 4

Role: Executive / Sr.Executive / Assistant Manager CRM

Overview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce & KAM business. The ideal candidate will be responsible for managing and enhancing relationships with our customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong communication skills, attention to detail, and a customer-centric approach.

Responsibilities:

  • Revenue Growth Initiatives: Proactively engage with existing customers to promote additional services, upsell and cross-sell services to increase revenue per client.
  • Customer Retention Strategies: Develop and implement strategies to increase client retention. Leverage customer feedback and insights to identify areas for improvement and tailor solutions to meet customer needs.
  • Customer Communication: Serve as the primary point of contact for customers regarding logistics inquiries, concerns, and escalations. Communicate with customers via phone, email, and chat in a professional and timely manner.
  • Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs, preferences, and expectations. Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
  • Order Tracking and Management: Monitor the status of customer orders throughout the fulfillment and delivery process. Provide customers with timely updates on order status, shipment tracking information, and estimated delivery times.
  • Issue Resolution: Respond to customer inquiries and complaints promptly and effectively. Investigate issues, identify root causes, and implement corrective actions to resolve customer concerns and ensure satisfaction.
  • Cross-functional Collaboration: Collaborate with internal teams, including logistics operations, customer service, and sales, to coordinate customer requests, address issues, and optimize the overall customer experience.
  • Performance Reporting: Track and report key performance metrics related to customer satisfaction, order fulfilment, and service quality. Analyse data to identify trends, patterns, and areas for improvement.

Interested candidates can also directly apply

  • Executive / Sr Executive / Assistant Manager CRM - Goregaon

    2 weeks ago

    Goregaon, Maharashtra, India DTDC Express Full time US$ 80,000 - US$ 1,20,000 per year

    Job Description:Location: Mumbai (Goregaon)Working Days: Monday - SaturdayTime: 9:30AM - 6:00PMNo of Openings: 4Role: Executive / Sr.Executive / Assistant Manager CRMOverview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce & KAM business. The ideal candidate will be responsible for managing and...

  • CRM Executive

    6 days ago

    Goregaon, Mumbai, Maharashtra, India Marctory Full time

    **Job Title: CRM Executive** **Location: Goregaon, Mumbai** **Employment Type: Full-Time** **MIN 1YR EXP AS CRM EXECUTIVE** Key Responsibilities: - CRM Data Management: - Maintain and update the customer database with accurate and relevant information. - Monitor and manage customer segmentation to ensure that each customer group is targeted...

  • CRM Assistant Manager Executive-Goregaon Mumbai

    1 day ago

    Goregaon, India Shree Ram Builders Full time

    customer interface | welcome |Feedback complaints|Demand Follow up reminder calls|Collection status|Project Satatus|Bank approvals|Providing housing finance assistance|reconciliation|Handover|customer escalation ensuring satisfactory closures|MIS| Required Candidate profile Graduate 10+yrs of Exp of CRM at Real Estate Industry, Excellent Communication,...

  • Executive Assistant

    1 day ago

    Goregaon, India Rajputana Agencies Pvt Ltd Full time

    Executive Assistant to CEO Location - Goregaon, MumbaiWork Schedule - Mon to Sat; 10am to 7pm Job Profile - Act as the point of contact among executives, employees, clients and other external partners. Manage information flow in a timely and accurate manner. Manage executives' calendars and set up meetings; Make travel and accommodation arrangements. Format...

  • Regulatory Affairs Executive

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Fast Track Jobs Full time

    We Requires 2 **Regulatory Affairs Executive** for **Pharma **Company at **Goregaon**: - West **Designation**:Regulatory Affairs Executive** Experience : 1 to 3 Years **Education**:B Pharm / M Pharm **[**Compalsary **] Salary : up to 30K Location**:Goregaon**: - **West** **Responsibilities**: - Preparing and submitting the relevant regulatory...

  • CRM Assistant Manager Executive-Goregaon Mumbai

    2 weeks ago

    Goregaon, Mumbai, India Shree Ram Builders Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    customer interface | welcome |Feedback complaints|Demand Follow up reminder calls|Collection status|Project Satatus|Bank approvals|Providing housing finance assistance|reconciliation|Handover|customer escalation ensuring satisfactory closures|MIS| Required Candidate profileGraduate 10+yrs of Exp of CRM at Real Estate Industry, Excellent Communication,...

  • Executive Assistant

    1 day ago

    Goregaon, India Sinobright Pharmaceutical Industries Limited Full time

    Role & responsibilities 1.Work Location Mumbai109/110, Corporate Avenue, Sonawala lane, Goregaon - east. Mumbai 2.Responsible for scheduling and coordinating meetings, take meeting minutes, and track action items of the work plan for Colleagues; 3.Manage office documents, contracts, and archives to ensure information confidentiality and timely filing.Check...

  • Assistant Manager

    2 weeks ago

    Goregaon, Maharashtra, India Cafemutual Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OpeningAssistant ManagerCompanyMialtus Insurance Broking Pvt LtdDescriptionGood Knowledge of Motor Insurance.Handling a team size of 30+ executive.Having Leadership Quality and being able to handle Sales Team and Business for Motor Insurance.Make sure that salespersons are on track with sales goals.PositionAssistant...

  • Assistant Manager

    1 day ago

    Goregaon, India Cafemutual Full time

    Job Opening Assistant Manager CompanyMialtus Insurance Broking Pvt Ltd Description Good Knowledge of Motor Insurance. Handling a team size of 30+ executive. Having Leadership Quality and being able to handle Sales Team and Business for Motor Insurance. Make sure that salespersons are on track with sales goals. Position Assistant Manager...

  • Backend Executive

    1 day ago

    Goregaon, India AHSBM GLOBAL TRADE Full time

    Job Summary: We are looking for a reliable and detail-oriented Backend Executive to join our team. The Backend Executive will be responsible for managing administrative tasks, maintaining records, handling data entry, and supporting various departments to ensure smooth back-office operations. Key Responsibilities: Perform accurate data entry and database...