Executive / Sr Executive / Assistant Manager CRM - Goregaon

1 day ago

Goregaon, Maharashtra, India DTDC Express Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

Location: Mumbai (Goregaon)

Working Days: Monday - Saturday

Time: 9:30AM - 6:00PM

No of Openings: 4

Role: Executive / Sr.Executive / Assistant Manager CRM

Overview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce & KAM business. The ideal candidate will be responsible for managing and enhancing relationships with our customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong communication skills, attention to detail, and a customer-centric approach.

Responsibilities:

  • Revenue Growth Initiatives: Proactively engage with existing customers to promote additional services, upsell and cross-sell services to increase revenue per client.
  • Customer Retention Strategies: Develop and implement strategies to increase client retention. Leverage customer feedback and insights to identify areas for improvement and tailor solutions to meet customer needs.
  • Customer Communication: Serve as the primary point of contact for customers regarding logistics inquiries, concerns, and escalations. Communicate with customers via phone, email, and chat in a professional and timely manner.
  • Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs, preferences, and expectations. Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
  • Order Tracking and Management: Monitor the status of customer orders throughout the fulfillment and delivery process. Provide customers with timely updates on order status, shipment tracking information, and estimated delivery times.
  • Issue Resolution: Respond to customer inquiries and complaints promptly and effectively. Investigate issues, identify root causes, and implement corrective actions to resolve customer concerns and ensure satisfaction.
  • Cross-functional Collaboration: Collaborate with internal teams, including logistics operations, customer service, and sales, to coordinate customer requests, address issues, and optimize the overall customer experience.
  • Performance Reporting: Track and report key performance metrics related to customer satisfaction, order fulfilment, and service quality. Analyse data to identify trends, patterns, and areas for improvement.

Interested candidates can also directly apply

  • Campaign Management Executive

    4 days ago

    Goregaon, Maharashtra, India Grath Entertainment Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Opening: Campaign Management Executive (Full-Time)Location: Goregaon West, Mumbai (In-Office)Timings: 11 AM – 8 PMExperience: 0–2 years (Freshers welcome)Grath Entertainment is a creator-first content and strategy agency collaborating with some of the most exciting names in India's digital space.About the RoleWe're looking for a Campaign Management...

  • Assistant Manager

    3 days ago

    Goregaon, Maharashtra, India Cafemutual Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OpeningAssistant ManagerCompanyMialtus Insurance Broking Pvt LtdDescriptionGood Knowledge of Motor Insurance.Handling a team size of 30+ executive.Having Leadership Quality and being able to handle Sales Team and Business for Motor Insurance.Make sure that salespersons are on track with sales goals.PositionAssistant...

  • Crm Executive

    3 days ago

    Goregaon, Maharashtra, India What The Flex Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Manage customer communication via Instagram, email, and calls. Update CRM data, assist in customer segmentation, prepare CRM performance reports, and handle customer queries, escalating issues when needed.

  • Sr. AV Project Engineer

    2 weeks ago

    Goregaon, Maharashtra, India Konverge Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position- Sr. AV Project EngineerExperience- 5+ yearsLocation- GoregaonNotice- Immediate to 30 daysIndustry - IT/AV System IntegratorRole DescriptionThis is a full-time on-site role as an Sr. Audio Video - Project Engineer at Konverge Technologies Pvt. Ltd. in Mumbai. The Audio Video Engineer will be responsible for troubleshooting and maintaining audio...

  • Walk-in Drive

    3 days ago

    Goregaon, Maharashtra, India DTDC Express Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Walk-in Drive at DTDC Express Ltd looking to a few candidates for the Mumbai Goregaon Location.Interview Date: 30 - Aug to 02 - Sep Excluding Sunday - 31st Aug 2025)Interview Timing: 11:00AM - 4:00PMInterview Mode: Walk-inQualification: Any GraduateInterview With: Saurav PatilInterview Venue Address:DTDC Express Ltd,Plot No. 14, Vijay Nagar, Nr. Virwani...

  • Marketing Executive

    1 day ago

    Goregaon, Maharashtra, India RS Wealth Management Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company DescriptionRS Wealth Management Pvt. Ltd. is a comprehensive financial services provider, offering a wide range of investment options, products, and services. Incorporated in 2013, the company is a member of the National Stock Exchange, Bombay Stock Exchange, and Multi Commodity Exchange. The organization serves a diverse client base including...

  • HR Operations Executive

    2 weeks ago

    Goregaon, Maharashtra, India Kartavya Healtheon Pvt Ltd Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position : HR Operations ExecutiveCompany Name: Kartavya Healtheon Pvt Ltd.Location: Goregaon (E), MumbaiExperience: -01 – 05 YearsSalary - Upto 3.60 LPACompany Overview:Kartavya Healtheon is a leading B2B healthcare company based in Mumbai. We are dedicated to delivering high-quality healthcare services and ensuring the best talent acquisition for our...

  • Executive Placements and Student Services

    3 days ago

    Goregaon, Maharashtra, India Whistling Woods International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Executive Placements and Student ServicesLocation: Goregaon EastTimings: 10:30 AM – 6:30 PMKey Responsibilities:Placements & InternshipsCoordinate internships and placements: outreach, student preferences, interview scheduling, contracts, and follow-ups.Review student resumes and social media profiles.Organize grooming sessions, mock interviews,...

  • Customer Service Executive

    1 week ago

    Goregaon, Maharashtra, India Volody Full time ₹ 80,000 - ₹ 1,20,000 per year

    Company Description (Mumbai based only)Volody's AI-powered Contract LifeCycle Management Software enables businesses and legal professionals to effortlessly digitize and automate their contract management processes. Our configurable solution converts static legacy contracts into strategic business assets accessible in a centralized repository. As digital...

  • Demat Opening Executive-Presales

    3 days ago

    Goregaon, Maharashtra, India Bigul Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company Description- is dedicated to providing investors and traders with the right tools to achieve success in the stock market. We believe that matched with the right strategies, stocks, and tools, everyone has the potential to win in trading. Our mission is to empower every investor to attain their financial goals.Role Description-This is a full-time,...