Esg Director

1 week ago


Bengaluru, India Whatjobs IN C2 Full time

Director - ESG - Saas based ESG software company Job Summary: A leading ESG Tech company is looking to hire a Director - ESG to oversee ESG solutions, manage client relationships, and lead a team of Delivery Managers. This role involves consulting on ESG solutions, ensuring seamless client onboarding, and optimizing service delivery for a superior customer experience. About the Organisation: Our client, a leading ESG Tech company providing SAAS solutions to enterprises and funds across industries, sizes and geographies to digitally track their ESG lifecycle and track their carbon footprint. Location: Bengaluru, Karnataka, India Designation: Director- ESG The selected Candidate will be responsible for the following: Lead and manage a team responsible for delivering ESG solutions and services, ensuring an exceptional customer experience through timely and effective service delivery. Act as an ESG consultant, guiding clients in their sustainability journey and integrating ESG solutions into their business operations. Plan and allocate resources efficiently across locations and processes to optimize service delivery and project execution. Develop and manage project schedules, service delivery timelines, and resource utilization strategies to enhance efficiency. Mentor and train team members, fostering skill development and alignment with organizational goals. Ensure adherence to quality standards, proposing measures for continuous improvement in service delivery. Provide regular reports on key performance indicators (KPIs), service level agreements (SLAs), and overall team performance. Oversee onboarding support processes, offering clear and frequent updates to clients and stakeholders. Collaborate with internal and external stakeholders, including clients, product teams, and technical teams, to ensure seamless ESG solution implementation. Ensure timely completion of onboarding support activities, facilitating payments linked to project milestones. Contribute to product enhancements, issue resolution, and process improvements based on client feedback and internal assessments. Work closely with Customer Success, Customer Support, and



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