Director - ESG - SaaS Business

3 weeks ago

Bengaluru, India Hiregenie Full time

Director,ESG, SaaS based ESG Software companyJob Summary: A leading ESG Tech company is looking to hire a Director ESG to oversee ESG solutions, manage client relationships, and lead a team of Delivery Managers. This role involves consulting on ESG solutions, ensuring seamless client onboarding, and optimizing service delivery for a superior customer experience.Company Profile: Our client, a leading ESG Tech company providing SAAS solutions to enterprises and funds across industries, sizes and geographies to digitally track their ESG lifecycle and track their carbon footprint.Location: WFH / Hybrid (candidate should be able to travel to Mangalore as and when required)Designation: Director- ESGThe selected Candidate will be responsible for the following:- - Lead and manage a team responsible for delivering ESG solutions and services, ensuring an exceptional customer experience through timely and effective service delivery.- Act as an ESG consultant, guiding clients in their sustainability journey and integrating ESG solutions into their business operations.- Plan and allocate resources efficiently across locations and processes to optimize service delivery and project execution.- Develop and manage project schedules, service delivery timelines, and resource utilization strategies to enhance efficiency.- Mentor and train team members, fostering skill development and alignment with organizational goals.- Ensure adherence to quality standards, proposing measures for continuous improvement in service delivery.- Provide regular reports on key performance indicators (KPIs), service level agreements (SLAs), and overall team performance.- Oversee onboarding support processes, offering clear and frequent updates to clients and stakeholders.- Collaborate with internal and external stakeholders, including clients, product teams, and technical teams, to ensure seamless ESG solution implementation.- Ensure timely completion of onboarding support activities, facilitating payments linked to project milestones.- Contribute to product enhancements, issue resolution, and process improvements based on client feedback and internal assessments.- Work closely with Customer Success, Customer Support, and Account Management teams to address post-onboarding client queries. - Support Research, Product, and Delivery teams in relevant tasks to enhance service outcomes.Requirements:- - In-depth knowledge of ESG and sustainability principles, with hands-on experience in implementing major ESG frameworks and regulations.- Bachelor's or Master's degree preferred.- Proven leadership and team management experience.- Excellent project management, communication, and analytical skills.- Strong analytical and problem-solving abilities with a focus on data-driven decision-making.- Excellent communication, interpersonal, and stakeholder management skills.- Effective decision-making, negotiation, and influencing capabilities.- Ability to work independently and collaboratively within a dynamic environment.Experience: Minimum 10 years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms.Work Schedule: Monday - Friday (ref:iimjobs.com)

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