Agile Delivery Senior Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You are joining BCG's Agile Center of Excellence (CoE), a 70+ expert global Coaching and Scrum Lead team responsible for enabling the agility and high-performance delivery of BCG's internal Digital Product Organization. The Agile CoE is an expert product enablement function aligned organizationally to Global IT, part of BCG's global internal Business Services Teams (BST) which operate BCG's business.

The Digital Product Organization (DPO) is a 1300+ person cross-functional product delivery, tech & engineering organization. It is comprised of 16 Product Portfolios, 120+ product squads and 5 centers of excellence, responsible for driving digitally product enablement for all internal BCG business functions (HR, Marketing, Legal, Risk, Finance, IT, etc.). This organization was formed in 2020 as part of a full-scale business agility transformation, sponsored by the CIO, CFO and COO and delivered by BCG's best-in-class Agile strategy and implementation consulting team. Each Product Portfolio is led by a dedicated Product Portfolio leader with direct alignment to the senior executive of their business function. A Product Portfolio is comprised of 3 – 15 squads, each managing 1 or more products. This organization follows a consistent Agile operating model with standards and best practices designed and governed by the Agile COE.

As Agile Senior Delivery Manager, internally referred to as Global Senior Manager - Scrum Lead you will:

• Drive End-to-End Product Delivery:

• Oversee the delivery of product increments from planning to release.

• Ensure timely and high-quality delivery of initiatives, epics, features in alignment with the product roadmap.

• Manage dependencies across squads to ensure smooth and timely progress on product deliverables.

• Facilitate Release Planning and Management:

• Work with Product Owners and chapter leads to plan and execute product releases.

• Support pre and post product release activities including L2 support alignment.
• Improve agility in processes and tools to reduce time to market and enable faster deployments to productions.

• Ensure frequent releases to gather customer feedback and iterate based on insights.

• Facilitate Risk Management:

• Identify risks that may impact product delivery and mitigate them proactively.

• Address impediments and escalate issues to stakeholders when needed.

• Metrics and Reporting:

• Track key metrics such as velocity, lead time, cycle time, and predictability to evaluate squad's performance.

• Use data-driven insights to identify bottlenecks and areas for improvement.
• Review with Product Owners, product performance (e.g., C-sat, adoption, product KPIs).
• Ensure product development efforts align with desired outcomes and results.

• Create dashboards and reports that provide clear visibility into product development progress for stakeholders like Portfolio leadership, etc.

• Coach on Agile Processes:

• Guide teams in adopting Agile practices like Scrum, Kanban, or a hybrid approach tailored to the product development context.

• Ensure Agile ceremonies (e.g., Daily scrum, retrospectives, planning) are productive and value-driven.

• Continuous Improvement: Encourage teams to reflect on processes and identify areas for improvement during retrospectives.

• Support Team Enablement:

• Fostering a Collaborative Environment: Build a psychologically safe space for team members to communicate openly and take ownership of their work. Promote a culture of accountability and self-organization.

• Encourage opportunities of Innovation and Experimentation.

• Partner with Product Owners:

• To ensure delivery aligns with the product vision and business goals.

• To define and track OKRs successful completion.
• In backlog prioritization to maximize impact.
• To identify stakeholders and manage expectations.

What You'll Bring

• Total 10+ years' relevant Agile experience (e.g., Scrum Lead, Agile Coach/ Mentor) in 1 or more organizations that includes delivery management experience (e.g RTE / Agile Delivery manager).

• Certification preferred:

• PSM II )

• CSM (Scrum alliance)
• SAFe RTE / SAFe Scrum Master / SAFe Advanced Scrum Master (Scaled Agile)

• Agile Delivery management

• Bachelor's degree in computer science, information technology, or a relevant field preferred

• Deep understanding of agile software delivery, the path to production and other operational aspects
• Deep knowledge of other Agile frameworks (SAFe, XP, DevOps etc.)
• Extensive Experience with JIRA / Confluence or other software to manage agile programs
• Practical knowledge of various coaching tools in team management
• Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
• Exceptional communications and stakeholder management skills
• Experience of working in professional services or client facing industry with core skills in the likes of change management, customer centric mindset.
• Experience and knowledge of working with OKRs (Objective Key Results) and in the space of Generative Artificial Intelligence (AI) will be a value add.

Who You'll Work With

BCG is looking to provide innovative ways to support and improve our users' collaboration experiences. You will work with:

• Product Owner and team, to support agile ways of working and enable them to achieve defined business outcomes
• Other Scrum Leads within BCG, to share best practices and ensure alignment between teams and a culture
• Portfolio Agile Coaches, with whom you will share passion about Agile ways of working and with whom you will shape promote business agility (within your teams and in the whole company)
• Portfolio Product Leaders, Technical Area Leads and Chapter Leads.

Additional info

YOU'RE GOOD AT

• Developing relationships, engaging, and influencing stakeholders broadly, including senior leaders, to direct business outcomes
• Living agile culture and values and spreading your passion for them among other teams
• Sharing and transmitting passion and in-depth knowledge about Agile principles and are excited to embed them across the organization
• Applying innovative and creative thinking to solve complex problems and get things done
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Problem solving difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities
• Being strategic and proactive, bringing proven team coaching experience.
• Communicating with empathy and influencing others broadly within your area of responsibility
• Being an agile role model: you work collaboratively, you show courage, you take responsibility, you have confidence, you speak out, you are creative, and you simplify
• Interacting with others with excellent people management skills: listening, motivating, observing, giving and receiving feedback helps individuals and teams grow
• Driving decision-making and exercises independent sound judgment in determining appropriate methods to drives results across squads
• Delivering complex products, initiatives and outcomes using Agile and Lean methods.
• Managing stakeholders, ensuring alignment and providing transparency.

YOU HAVE THE ABILITY TO

• Identify and solve difficult and complex problems, typically within ambiguous and non-structured settings
• Ability to deliver complex outcomes and support achievement of objectives and key results.
• Proactively advise, facilitate, and coach your Squads
• Draw on best practices and develop creative solutions to address challenges facing Squad
• Use thorough analysis and strong business judgement to ensure resolution of problems that are not well defined
• Act as a key resource for squads' leadership in clarifying complex problems and developing customer and employee centric solutions
• Able to manage difficult situations and get to resolution and outcomes.
• Understand impact of problems and solutions on big picture and influences outcomes across squads
• Able to drive actions and outcomes without intervention from Agile Coach.
• Able to develop presentations in PowerPoint and present to a larger audience.
• Able to engage and manage stakeholders effectively.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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