Executive Administrator-Travel

REQUIRED: Executive Administrator(Female Candidate)

Company: Travelust Tours & MICE

Dept: Domestic & International Tours

Location: Kochi

About Company

Travelust India is a boutique Holiday Management company based in India and we come in three verticals namely: Holidays, Cruise, and Corporate Services. Our packages offer the best holiday and travel experiences, as all of them are customizable at the time of booking.

For individuals & groups, we present an extensive range of guided group tours, specialty tours, and customized holidays, suitable for people of all ages. The luxurious Cruise travel will be your first such encounter with extravaganza. Corporate services include handling every possible event that can feature in a company's agenda including MICE.

Executive Administrator:

We are seeking a highly organized and detail-oriented Executive Administrator to support our Travel & Tourism department. The role involves overseeing client and agent communication, coordinating sales and marketing activities, preparing business reports, and managing technology systems. The ideal candidate should possess strong communication, multitasking, and administrative skills, with a keen interest in the travel and tourism industry.

Key Responsibilities of Executive Administrator:

• Provide administrative and operational support to the travel and tourism department.
• Coordinate travel itineraries, bookings, and reservations for clients and staff.
• Maintain records of travel schedules, vendor details, and client information.
• Assist in preparing reports, presentations, and departmental documentation.
• Manage communication with travel agencies, hotels, and tourism partners.
• Handle inquiries from customers and provide assistance with travel-related services.
• Support the department in organizing tours, events, and promotional activities.
• Oversee expense tracking, billing, and payment follow-ups.
• Ensure compliance with company policies and tourism regulation

Client & Agent Communication

• Manage B2B and B2C calls with professionalism.
• Ensure timely responses to agents and clients via WhatsApp and email.
• Allocate queries and follow up on B2B and B2C leads.

Meetings & Coordination

• Participate in IDMC World online meetings and coordinate with the sales team.
• Support B2B product development in collaboration with the Sales Head and Creative Designer.
• Assist in B2B rate contracting with vendors.

Reporting & Analysis

• Prepare Domestic B2B Business Analysis reports for management review.
• Submit MIS reports to Travelust Management, HR Strategist, and IDMC World.

Sales & Marketing Support

• Execute daily promotions in IDMC World.
• Ensure the sales team updates WhatsApp status with promotional flyers.
• Monitor Guest Relations Executives (GRE) and operational activities.
• Share daily tour updates within team groups.

Technology & Systems Management

• Create and manage WhatsApp groups as required.
• Act as custodian for laptops and gadgets allocated to the team.
• Monitor and coordinate ERP system updates.
• Coordinate maintenance of the Travelust website.
• Assist in the development of a new B2C website for South India.

Qualifications & Skills

• Bachelor's degree in Travel & Tourism, Business Administration, or related field.
• Minimum 1–4 years of experience in administration, preferably in the travel and tourism sector.
• Strong organizational, analytical, and multitasking skills.
• Proficiency in MS Office and ERP systems.
• Excellent written and verbal communication skills in English ,Malayalam.
• Ability to work collaboratively with cross-functional teams.

CONTACT DETAILS

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Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Work Location: In person