Product Manager

Job Description Department: Digital Location: Chennai Reports To: Leader - Digital Transformation and Customer Platforms Grade: Manager / Senior Manager (depending on experience) No of Positions: 2 1. Role Purpose The Product Manager – Operational Excellence (Internal Platforms) will lead the design, development, and continuous evolution of internal digital products that enable operational efficiency, transparency, and scalability across horizontal business functions — including Parts Operations, Warehousing, Finance, HR, and Support Services. 2. Key Responsibilities A. Product Strategy & Roadmap • Define and own the product strategy and roadmap for internal operational platforms across Parts, Warehouse, Finance, HR, and Support functions. • Identify opportunities for building fit-for-purpose internal products that simplify workflows, reduce dependencies, and improve turnaround times. • Align platform initiatives with the overall Operational Excellence and Digital Transformation roadmap for 2025–2026. • Drive the convergence of internal tools into a cohesive platform ecosystem, ensuring shared data models and consistent user experience. B. Product Development & Delivery • Translate business pain points into scalable digital solutions leveraging low-code/no-code tools, custom app development, and SAP-integrated extensions. • Work with internal developers, UI/UX designers, and external partners to design, build, test, and deploy internal applications. • Manage the full lifecycle of each product — from ideation to rollout, enhancement, and continuous improvement. • Prioritize user experience and adoption through intuitive design and responsive performance across devices. C. Cross-Functional Engagement • Partner with leaders across Parts Operations, Warehousing, HR, Finance, and Service to capture use cases and define digital solutions. • Build strong interfaces with multiple digital touchpoints across the ecosystem • Coordinate across functions to eliminate redundancies, standardize processes, and ensure digital tools complement business objectives. D. Platform Governance & Integration • Establish governance frameworks for internal product lifecycle management, including backlog prioritization, release management, and documentation. • Ensure data consistency and security across integrated platforms through strong master data and access controls. • Work with the Head of Data & Analytics to define reporting and monitoring dashboards for each internal platform. • Foster interoperability across systems, leveraging APIs, RPA, and automation connectors to minimize manual intervention. E. Continuous Improvement & Innovation • Regularly assess system performance, adoption, and feedback to identify opportunities for enhancement. • Introduce analytics-led performance insights and embed measurable KPIs into platform dashboards. • Build reusable digital components (templates, workflows, APIs) to accelerate future product rollouts. • Champion the culture of “Build, Measure, Improve” across internal digital initiatives. Requirements 4. Education & Experience • Bachelor’s degree in Engineering / Computer Science / Business Systems. • MBA (Operations / Systems / General Management) preferred. • 8–12 years of experience in Product Management, Platform Ownership, or Process Digitization roles. • Proven experience in building internal digital tools or enterprise platforms within manufacturing, industrial, or service organizations. • Experience integrating systems such as SAP, WMS, HRMS, Expense Systems, and Analytics Platforms. • Exposure to Power Platform, Low-Code Application Development, or RPA solutions desirable. • Track record of driving cross-functional adoption and measurable process improvement. 5. Technical & Functional Competencies • Product Lifecycle Ownership, Backlog Prioritization, User Experience Design • SAP Integration, WMS, HRMS, and Expense Systems Connectivity • Power Platform, Low-code / No-code Tools, RPA, API Integration • Parts Operations, Warehouse Flow, Finance Approvals, HR Workflows • Data Quality, Access Controls, Documentation, Change Management • KPI Definition, Process Metrics, Adoption Dashboards Requirements • Product Lifecycle Ownership, Backlog Prioritization, User Experience Design • SAP Integration, WMS, HRMS, and Expense Systems Connectivity • Power Platform, Low-code / No-code Tools, RPA, API Integration • Parts Operations, Warehouse Flow, Finance Approvals, HR Workflows • Data Quality, Access Controls, Documentation, Change Management • KPI Definition, Process Metrics, Adoption Dashboards