Tech Support L2 Amdoc
3 months ago
Experience Required
5 - 15 Years
Industry Type
IT
Employment Type
Permanent
Location
India
Roles & Responsibilities
This support team can also generate tickets for any problem they notice,Coordinate with business and IT groups to ensure reliability of the RDW system •,Monitoring dashboard and escalate issues where needed • Providing 24×7 operational support to all production practices on holidays and weekends,Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets •,Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes •
Expertise & Qualification
Strong SQL knowledge on Databases like Oracle/Teradata/Snowflake
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