Tech Support L2 Amdoc

4 weeks ago

Chennai, India Nityo Infotech Full time
ETL,cloud technologies,Unix Shell Scripting,performance tuning,JIRA,ServiceNow,Azure SQL,Azure Data Factory,Azure,ITIL framework,data warehouse

Experience Required

5 - 15 Years

Industry Type

IT

Employment Type

Permanent

Location

India

Roles & Responsibilities

This support team can also generate tickets for any problem they notice,Coordinate with business and IT groups to ensure reliability of the RDW system •,Monitoring dashboard and escalate issues where needed • Providing 24×7 operational support to all production practices on holidays and weekends,Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets •,Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes •

Expertise & Qualification

Strong SQL knowledge on Databases like Oracle/Teradata/Snowflake

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