Tech Support-l2 Support

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

Tech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. (L2 Support)Job Description: • Strong SQL knowledge on...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 Production Support - CREQ192736 Description T2/T3 - L2 Application Support Resources required:4 to 5 years of IT experience with Level 2 Application Production support, ITILTechnical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, ConfidenceTools: ITRS, Autosys, Service Now, uDeployDomain Knowledge: BankingGood...

L2 Production Support - CREQ192736 Description T2/T3 - L2 Application Support Resources required: 4 to 5 years of IT experience with Level 2 Application Production support, ITIL Technical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, Confidence Tools: ITRS, Autosys, Service Now, uDeploy Domain Knowledge: Banking ...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.Job Description: Strong SQL knowledge on Databases like...

Overview: - Strong knowledge in Tech Skill (ArcGIS) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA....

L2 Productions Support Engineer - CREQ187605 Description T- L2 Application Support Resources required:4 to 5 years of IT experience with Level 2 Application Production support, ITILTechnical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, ConfidenceTools: ITRS, Autosys, Service Now, uDeployDomain Knowledge:...

Overview: Strong knowledge in Tech Skill (Lotus Notes) Good Understanding on support cycle and Production deployments Excellent problemsolving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA....

Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...