Tech Support
2 weeks ago
L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.
Job Description:
- Strong SQL knowledge on Databases like Oracle/Teradata/Snowflake.
- Knowledge on Concepts of Data Warehousing is a must.
- ETL tool knowledge like Talend/Informatica/DataStage/Azure and other technologies.
- Knowledge on cloud technologies is an added advantage.
- Unix Shell Scripting, performance tuning and troubleshoot
- Strong in data analytical skills
- Experience on Ticketing tools like JIRA/ServiceNow etc. is a must.
- Effective communication skills; verbal, non-verbal and written
- Experience with maintaining DWH pipelines and writing SQL queries (Azure SQL, Azure Data Factory) – any other experience with Azure resources would be a plus.
- Good understanding and exposure to ITIL framework
- Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams
- Coordinate with business and IT groups to ensure reliability of the RDW system
- Monitoring dashboard and escalate issues where needed
- Providing 24×7 operational support to all production practices on holidays and weekends.
- Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets
- Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes
- Acting as the point of contact for the data warehouse production eco systemExperience Required
- 8 Years
IT
Employment Type
Permanent
Location
India
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